Customs Brokerage Coordinator

Jasteer; Philadelphia (Philadelphia County); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company in Customs Brokerage is seeking a Customs Brokerage Coordinator to manage air and ocean shipments, ensuring compliance with U.S. Customs regulations. The ideal candidate will have strong organizational skills and a detail-oriented approach, working collaboratively in a fast-paced environment. Responsibilities include processing documentation, resolving shipment issues, and maintaining accurate records. Join a dynamic team dedicated to providing exceptional customer service in the logistics industry.

Qualifications

• Minimum 4 years of experience in Customs brokerage for air and ocean shipments.
• Proficiency in Windows and Microsoft Office Suite, especially Excel.

Responsibilities

• Process Customs brokerage for air and ocean shipments.
• Classify goods using the Harmonized Tariff Schedule (HTS).
• Provide timely responses to customer inquiries.

Skills

Communication

Organizational Skills

Attention to Detail

Education

High school diploma or equivalent

Associate degree or higher

Tools

Cargowise

Microsoft Office Suite

Google Docs

Job description

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John A. Steer Company provided pay range

This range is provided by John A. Steer Company. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$45,000.00/yr - $65,000.00/yr

Join the Voyage with John A. Steer: Pioneering Customs Brokerage Since 1905. A proud member of the Alba Wheels Up family and a pioneer in Customs Brokerage.

We provide a comprehensive suite of services, including customs clearance, bonds, insurance, consulting, and custom reporting. Join us as we navigate the complexities of global trade, ensuring smooth sailing for our clients.

Provide and maintain effective customer service by communicating and assisting with resolving issues regarding a client’s shipment(s). Arrange and monitor traffic responsibilities, by sending delivery orders and communicating with trucking companies. Interact with management and personnel to meet day to day responsibilities.

Job Description

We are seeking a skilled and detail-oriented professional to join our team. This role combines responsibilities for Customs brokerage and drawback entry processing, with a strong emphasis on providing and maintaining effective customer service, resolving shipment-related issues, and ensuring compliance with U.S. Customs and participating Government Agencies (PGAs). If you have experience in Customs brokerage, drawback processing, and enjoy working in a collaborative, fast-paced environment, we’d love to hear from you.

Responsibilities

• Process Customs brokerage for air and ocean shipments, including data entry and preparation of import-related documentation for submission to U.S. Customs and PGAs.
• Classify goods using the Harmonized Tariff Schedule (HTS) across a broad range of commodities.
• Follow up on Customs matters, resolve issues, and maintain accurate documentation and records in systems like Cargowise.
• Assemble and file drawback entries with U.S. Customs, ensuring accuracy and compliance.
• Prepare and manage billing packages for customers.
• Maintain and update shared Excel and Google spreadsheets to track key data for the Customs teams.
• Provide timely responses to customer and inter-company inquiries, resolving problems efficiently.
• Save and organize electronic records of all documentation in systems such as Cargowise.
• Collaborate with management and internal personnel to meet customer requirements and maintain high service standards.
  
  
  

Qualifications & Requirements

• High school diploma or equivalent required; an associate degree or higher is preferred.
• Minimum of 4 years of experience in Customs brokerage for air and ocean shipments.
• Minimum of 2 year of data entry experience in a professional office environment.
• Proficiency in Windows and Microsoft Office Suite (Excel expertise is essential).
• Experience with Customs Brokerage software; experience working with Cargowise is a plus.
• Familiarity with Google Docs is a plus.
• Strong organizational skills and extreme attention to detail.
• Excellent communication skills (verbal and written).
• Must be a team player who can also work independently.
• Ability to thrive in a busy, fast-paced environment.
• Knowledge of the import business, Customs brokerage, and drawback processing is a plus.
• Customs Broker's License, FTZ experience and CargoWise experience all preferred but not required
  
  
  

If you are detail-oriented, organized, and ready to make an impact in the Customs and drawback space, apply today to join our dynamic team!

John Steer is an equal opportunity employer.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Transportation, Logistics, Supply Chain and Storage

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