Customs Brokerage CSR — Grow with Global Logistics

Expeditors International; Hawthorne (CA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Vacation & holidays

Health plan

401(k) plan

Employee stock purchase plan

Training program

Job summary

Expeditors International is seeking a Customer Service Representative for its Brokerage department in Torrance, CA. The role requires 3–5 years of brokerage experience and involves ensuring timely, accurate operations and exceptional customer service.

You will handle data entry, communicate with customers and government agencies, and maintain regulatory compliance, with a 7:30 AM–4:30 PM schedule and hourly pay. Eligibility to work in the U.S. is required.

Qualifications

• 3-5 years of Brokerage experience required.
• Understanding of transportation and US Customs documentation.
• Must pass a background check.
• Legal work authorization in the United States.
• Fluent in English, both written and verbal.
• Ability to work overtime in support of department needs.
• Commute to Torrance, CA.

Responsibilities

• Ensure timely and accurate operations while providing exceptional customer service within the Brokerage Department.
• 3 to 5 years of Brokerage experience required.
• Ensure a smooth and timely customs process flow for all customs related activities.
• Daily execution of workflow and department metrics.
• Transfer declaration information from commercial documents into our customs entry system.
• Accurate and timely data entry for a complete US Customs declaration.
• Build and maintain relationships with customers and government organizations.
• Ensure compliance to regulations at all times.
• Track and Trace shipments for data transmission to US customs and PGAs.
• Identify and manage exceptions and opportunities for continuous improvement.
• Effectively manage and organize emails for timely follow up.

Skills

Brokerage experience

Customer service

English fluency

Data entry

Overtime flexibility

Teamwork

Education

High School Diploma or equivalent

Job description

Expeditors International is seeking a Customer Service Representative for its Brokerage department in Torrance, CA. The role requires 3–5 years of brokerage experience and involves ensuring timely, accurate operations and exceptional customer service.

You will handle data entry, communicate with customers and government agencies, and maintain regulatory compliance, with a 7:30 AM–4:30 PM schedule and hourly pay. Eligibility to work in the U.S. is required.