Customs Broker Account Representative

Partners Personnel; Franklin Square (NY); On-site; USD 55,000 - 90,000; Full time

Job summary

Partners Personnel is seeking a Customs Broker Account Representative to serve as the liaison between customers, our client, and government agencies, ensuring smooth clearance of goods into the United States.

You will process entries, manage documents in Cargowise/AS400, classify HTS invoices, coordinate with forwarders, and support inquiries with accurate, timely compliance.

Qualifications

• Minimum 1 year of experience in customs brokerage or a relevant combination of education and experience.
• Solid knowledge of U.S. Customs and OGA clearance procedures.
• Familiarity with U.S. Government Agency requirements (FDA, EPA, FCC, etc.).
• Proficiency in Microsoft Outlook, Word, Access, and Excel.
• Excellent written and oral communication skills, with a proven ability to build relationships.

Responsibilities

• Serve as the primary customer service contact, building strong relationships through clear communication and support.
• Process customs and OGA entries to facilitate efficient clearance of goods.
• Open files, enter notes, and manage documentation using Cargowise and/or AS400 systems.
• Classify invoices according to HTS to ensure proper tariff application.
• Request and review necessary information from internal teams, suppliers, and government agencies.
• Coordinate with U.S. Forwarders, Steamship Lines, Airlines, and other partners to arrange shipping details.
• Verify shipment weights, volumes, and currency conversions for accuracy.
• Manage compliance with FDA, EPA, FCC, and other agency regulations.
• Assist with customer inquiries, tracking and issue resolution promptly and professionally.
• Coordinate pickup arrangements and invoicing, ensuring all documentation meets standards.
• Support the invoice and shipping process from carrier to destination with accuracy.
• Handle accounting processes related to customs clearance with precision and timeliness.

Skills

U.S. customs clearance procedures

MS Office (Outlook, Word, Excel)

Communication skills

Attention to detail

Multitasking

Tools

Cargowise

AS400

Job description

Join our client's team as a Customs Broker Account Representative and play a vital role in enabling seamless international trade. If you're passionate about delivering exceptional customer service, ensuring compliance, and working in a dynamic, collaborative environment, this is your opportunity to grow with a leader in logistics and customs brokerage.

Overview:

As a Customs Broker Account Representative, you'll be a key liaison between our company, customers, and government agencies, helping ensure the smooth clearance of goods into the United States. Your work will directly impact our clients' supply chains by providing accurate, timely, and compliant customs services.

What You Will Do:

• Serve as the primary customer service contact, building strong relationships through clear communication and support.
• Process customs and OGA (Other Government Agency) entries to facilitate efficient clearance of goods.
• Open files, enter notes, and manage documentation using Cargowise and/or AS400 systems.
• Classify invoices according to HTS (Harmonized Tariff Schedule) to ensure proper tariff application.
• Request and review necessary information from internal teams, suppliers, and government agencies.
• Coordinate with U.S. Forwarders, Steamship Lines, Airlines, and other partners to arrange shipping details.
• Verify shipment weights, volumes, and currency conversions for accuracy.
• Manage compliance with regulations from agencies such as FDA, EPA, FCC, Fish & Wildlife, among others.
• Assist with customer inquiries, tracking and issue resolution promptly and professionally.
• Coordinate pickup arrangements and invoicing, ensuring all documentation meets government and carrier standards.
• Support the invoice and shipping process from carrier to destination, ensuring accuracy and efficiency.
• Handle accounting processes related to customs clearance with precision and timeliness.

What We’re Looking For – Must-Have Qualifications:

• Minimum 1 year of experience in customs brokerage or a relevant combination of education and experience.
• Solid knowledge of U.S. Customs and OGA clearance procedures.
• Familiarity with U.S. Government Agency requirements (FDA, EPA, FCC, etc.).
• Proficiency in Microsoft Outlook, Word, Access, and Excel.
• Excellent written and oral communication skills, with a proven ability to build relationships.
• Strong organizational and planning skills, with attention to detail.
• Ability to interpret documents, carry out instructions, and multitask effectively.
• Basic mathematical skills for accurate calculations.

Nice-to-Have Skills:

• Experience with classification and tariff schedules.
• Knowledge of buying/selling rates to ensure profitable operations.

Why Join Us:

Be part of a dedicated team committed to excellence in logistics and customs services. Grow your expertise in international trade, work in a collaborative environment, and make a tangible impact on our clients' success. We value diversity, inclusivity, and the talent of every team member-join us and help move goods-and careers - forward.