Customer Value Engineer

selectorsoftware; Santa Clara (CA); Hybrid; USD 175,000 - 200,000; Full time

Benefits offered by this job

discretionary PTO

health insurance

401k

bonus potential

Job summary

Selector AI is seeking a Customer Engineer to own the technical success of large-scale digital infrastructure deployments. You will guide customers from PoC to production, drive adoption, and expand platform capabilities while acting as a trusted technical advisor to executives and engineers.

You will translate business requirements into scalable technical designs, lead architecture reviews, and work with Product, Engineering, and Customer Success to ensure successful rollout and ongoing value

Qualifications

• 3+ years in a customer-facing technical role (Customer Engineering, Professional Services, or Network Engineering).
• Deep expertise in enterprise networking: BGP, MPLS, IGPs, Traffic Engineering, SD-WAN, Wireless, SNMP, Syslog, NetFlow/sFlow/IPFIX, telemetry (gNMI/OpenConfig), and REST APIs.
• Experience deploying or supporting enterprise observability, AIOps, network management, or infrastructure monitoring platforms; demonstrated success with Fortune 500 / large enterprise customers.
• Strong understanding of cloud platforms, APIs, and modern infrastructure architecture; experience translating business requirements into technical designs and implementation plans.
• Excellent communication and executive presentation skills; travel 10–20% for customer engagements and onsite meetings.

Responsibilities

• Own technical success: be the primary technical advisor from POC through production, adoption, and expansion; build trusted relationships with customer architects, engineering leaders, and executives; run technical success plans.
• Lead technical strategy & execution: own the technical architecture for assigned accounts, minimize technical debt; translate business requirements into detailed specs and engineering-ready work items; lead architecture reviews, workshops, onboarding, and complex production troubleshooting across networking, observability, integrations, APIs, and AI-driven workflows.
• Drive cross-functional outcomes: partner with CSMs, Sales, Solutions Engineering, Product, and Engineering to align technical execution with business objectives; act as the customer's technical advocate on product feedback and roadmap priorities.

Skills

Enterprise networking

BGP

MPLS

SD-WAN

Observability

Cloud platforms

APIs

Tools

Kubernetes

Containers

Python

JSON

YAML

Job description

About Us

Selector is building an operational intelligence platform for digital infrastructure. Using an AI/ML-based analytics approach, the platform provides actionable, multi-dimensional insights to network, cloud, and application operators. It helps operations teams meet their KPIs through seamless collaboration, a search-driven conversational experience, and automated data engineering pipelines.

Our solutions are used by leading Telecom, Media, Health Care, Finance, Retail, Professional Sports, and Fortune 500 enterprise organizations around the world. Our novel approach and rapidly expanding footprint position us for continued growth as a category leader.

Perks

• discretionary PTO
• health insurance
• 401k
• bonus potential
• and more.

About the Role

Customer Engineers are the technical owners of customer relationships after the Proof of Concept, partnering with enterprise customers to turn successful evaluations into long-term business outcomes by driving production adoption, expanding platform capabilities, and serving as trusted technical advisors. As the technical authority for their accounts, they bridge business objectives and engineering execution, translating requirements into scalable solutions aligned with Selector AI's architectural best practices, and work closely with Customer Success Managers, Product, Engineering, and Forward Deployed Engineering to guide customers from rollout through continuous adoption and expansion.

What You'll Do

• Own technical success: serve as the primary technical advisor from POC through production, adoption, and expansion; build trusted relationships with customer architects, engineering leaders, and executives; run technical success plans that accelerate adoption and surface new use cases.
• Lead technical strategy & execution: own the technical architecture for assigned accounts, minimizing technical debt; translate business requirements into detailed technical specs and engineering-ready work items; lead architecture reviews, workshops, onboarding, and complex production troubleshooting across networking, observability, integrations, APIs, and AI-driven workflows.
• Drive cross-functional outcomes: partner with CSMs, Sales, Solutions Engineering, Product, and Engineering to align technical execution with business objectives; act as the customer's technical advocate on product feedback and roadmap priorities.

Qualifications Required

• 3+ years in a customer-facing technical role (Customer Engineering, Professional Services, or Network Engineering).
• Deep expertise in enterprise networking: BGP, MPLS, IGPs, Traffic Engineering, SD-WAN, Wireless, SNMP, Syslog, NetFlow/sFlow/IPFIX, telemetry (gNMI/OpenConfig), and REST APIs.
• Experience deploying or supporting enterprise observability, AIOps, network management, or infrastructure monitoring platforms; demonstrated success with Fortune 500 / large enterprise customers.
• Strong understanding of cloud platforms, APIs, and modern infrastructure architecture; experience translating business requirements into technical designs and implementation plans.
• Excellent communication and executive presentation skills; willing to travel 10–20% for customer engagements and strategic onsite meetings.

Preferred

• Kubernetes, containers, cloud-native infrastructure, or SaaS platforms; Python, JSON, YAML, or infrastructure automation; AIOps/ML in IT Operations; ITSM platforms such as ServiceNow.

Why Join Selector AI

Customer Engineering sits at the center of customer success, product innovation, and technical excellence, shaping how the world's largest enterprises operationalize AI, modernize operations, and continuously realize value from the Selector AI platform.

Compensation

The salary for this role is $175,000 – $200,000. Final offer amounts are determined by multiple factors, including prior experience and job location, and may vary from the amount listed.