Customer Value Architect

Neara; Portland (OR); On-site; USD 130,000 - 190,000; Full time

Benefits offered by this job

Competitive salary + ESOP

Career development opportunities

Meritocratic work culture

Job summary

Neara in Portland, Oregon is looking for a dedicated professional to enhance customer engagement with their software platform. This role focuses on understanding and translating Neara's value to clients through strategic account management and tailored solutions.

The ideal candidate will have experience in enterprise software platforms and client management, with strong communication and problem-solving skills. A competitive salary range from $130K to $190K is offered, along with career development opportunities.

Qualifications

• Significant experience in enterprise account engagement and strategy.
• Ability to develop customer value and ROI frameworks.
• Strong stakeholder engagement and relationship-building skills.

Responsibilities

• Develop understanding of Neara software platform.
• Work with customers to drive platform use.
• Collaborate with Sales and Deployment teams for growth.
• Design training sessions aligned with customer goals.

Skills

Enterprise account engagement

Client management

Strong communication skills

Critical thinking

Programming skills

Problem solving

Tools

Software engineering

Data integration tools

Job description

Imagine having the power to stress-test an entire power grid against a hurricane or thunderstorm before the clouds even gather. That is the reality we are creating at Neara. We use advanced machine learning to create engineering‑grade, physics‑enabled digital twins of electricity grids across four continents, helping asset owners understand their biggest challenges and bring the most viable solutions to life across millions of kilometres of infrastructure. By simulating extreme weather and structural stress at a network‑wide scale, we empower the world’s largest utilities to pinpoint risks, optimise investments and build a more resilient global energy future. Our team is a collection of brilliant minds who are fanatical about making a tangible difference in the real world, utilising AI and machine learning to accelerate everything from data classification to complex scenario analysis. We have built a special culture where innovation thrives because everyone owns the mission and we need smart, creative people to help us scale this impact to every corner of the globe.

What You Will Do

• Develop a strong understanding of, and proficiency with, the Neara software platform in order to translate its functionality and value to customers.
• Work directly and closely with customers, including meaningful time on‑site with customers to:
  • Drive and embed the use of the Neara platform by customers, enabling them to use the platform efficiently throughout their organisation.
  • Ensure that Neara solutions adopted by customers are delivered as contractually scoped and deliver the identified business outcomes.
  • Develop a deep understanding of customer strategic imperatives and business goals in order to provide clear guidance on where Neara solutions can enable or enhance.
  • Serve as a trusted commercial and technical advisor to customers, ensuring Neara solutions are fully embedded within their business, including workflow or change‑management requirements outside the core Neara scope.
  • Collaborate with customers to define and deliver business cases and related ROI metrics, supporting the value delivered by Neara solutions, and establishing cadences around internal reporting and value delivery reviews.
  • Identify opportunities for customers to expand their use and adoption of the Neara platform into other solutions, identifying additional business drivers or pain points that Neara can help solve.
  • Identify and actively engage a broad stakeholder audience within customers to ensure close and trusted relationships, built on credibility, authenticity and transparency.
• Collaborate closely with Neara Sales and Deployment teams to drive customer happiness, platform adoption, growth, and consistent and measurable adoption and value demonstration frameworks.
• Design and deliver focused training sessions and workshops aligned with customer goals and workflows.
• Identify emerging client needs and strategic opportunities, and work closely with Neara Sales and Deployment teams to inform customer account strategies and growth opportunities.

Who You Are

• Significant experience with enterprise account engagement, strategy and client management, ideally within a large consulting organization.
• Familiarity with enterprise software platforms and deployments.
• Experience in software engineering or other relevant technical experience.
• Experience in developing tangible customer value and ROI frameworks that map to client strategic and business priorities.
• Strong communication skills, able to explain complex topics clearly.
• Strong critical thinking capabilities, able to translate back from customer outcomes to technical solutions.
• Strong external stakeholder engagement skills, including the ability to build trusted relationships.
• A proactive problem‑solver who enjoys finding creative solutions to solve customer pain points or enable commercial opportunities.
• Skilled in programming, data integration, and utilizing tools like macros and various software languages to create tailored solutions.
• Experience within infrastructure, and specifically the energy sector, is a plus but not essential.

What We Are Offering You

• Competitive salary + ESOP.
• Significant career development and growth opportunities.
• Highly meritocratic, non‑bureaucratic, and low‑ego work culture.
• The opportunity to work on complex, meaningful products and real‑world problems.
• The opportunity to play a direct, critical role in the trajectory of a high‑growth company.
• Compensation Range: $130K – $190K.

Neara values diversity, belonging and equal employment opportunities. We encourage individuals from all backgrounds to apply.

Please note that you will require current and unrestricted working rights to be considered for the role. Unfortunately, we are not in a position to offer visa sponsorship at this time.