Customer Unit General Manager 1

Celestica; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Celestica is seeking a Global Accounts General Manager 1 to lead a team focusing on strategic customer management. This role requires managing commercial operations, driving growth, and strategic development for global accounts, with an emphasis on customer satisfaction and operational excellence.

Qualifications

• 12+ years of relevant experience required.
• Bachelor's degree or equivalent experience.
• In-depth knowledge of manufacturing processes and SCM.

Responsibilities

• Manage a team for global customer accounts and ensure all commercial concerns are resolved.
• Drive account planning and strategy development with Sales and Business Development.
• Lead contract negotiations and manage long-term agreements.

Skills

Negotiation

Problem Resolution

Customer Service

Project Management

Interpersonal Skills

Presentation Skills

Communication

Education

Bachelor’s degree in related field

Job description

Req ID: 126495
Remote Position: Yes
Region: Americas
Country: Canada
State/Province: Ontario
City: Remote Employee Canada

Summary

The Global Accounts General Manager 1 is responsible to manage a team of one or moreglobal program managers or directors for a large strategic customer, or customer group.The Global Accounts General Manager 1 has the responsibility to ensure that allcommercial and operational concerns are dealt with and should ensure that any customerescalations are held at his/her level. Additionally, this role works directly with Sales andBusiness Development for new and competitive business quotes for manufacturing, repairor design services.

Will typically manage the business and operations side of a customer account or division with$500 plus annual revenue.

• Accountable for projects or programs on a multi-national or global basis
• Has overall operational and commercial accountability for a global BU or Global Account,developing and executing three year account plans for each customer
• Actively drives growth on the account or division
• Work requires investigating & resolving a wide variety of highly unusual conditions thatcarry long-term implications
• Requires developing new strategies, policies, practices, methods, programs or techniques& utilizing them to analyze & interpret difficult problems or situations &/or establishing newstrategic direction that is site/multi-site specific
• Participates with other senior mgrs to establish strategic plans & objectives
• Has overall responsibility for commercial and contractual strategies, customermanagement, and business execution
• Makes final decisions on commercial operational matters in area of responsibility toensure achievement of business and customer objectives. Erroneous decisions will have aserious impact on the overall success of BU operations.
• Directs & controls the activities of a broad cross-functional area to drive business growth
• Assigns objectives, reviews performance & approves ee compensation, coaches forimproved performance
• Regularly interacts with exec &/or major customers. Interactions normally involvecontroversial situations, cust.negotiations, or influencing & persuading other senior levelmgrs. May represent the organization in public speaking venues &/or community events.

Detailed Description

Performs tasks such as, but not limited to, the following:

• Acts as the primary interface between the customer &the company for managing specific programs to achieve planned objectives
• Leads contract negotiations & helps develop long-term agreements on processes,charges, and commercial models etc.
• Drives account planning, strategy development &works with sales, BD, finance &Customer to understand the customer’s needs &develop proposals to meet those needs &achieve company objectives
• Works with the site teams to plan &monitor activities to ensure that product deliveries &quality meet requirements &that projects/programs are on schedule.
• Projects/programsinclude: MRP volumes & commitments, new product development support, Manufacturingreadiness reviews, contract negotiation and execution.
• Coordinates &hosts regular (as needed) program tracking or business meetings with thecustomer &internal account team members to ensure ongoing communication &up-to-date progress/status reporting occurs.
• Manages cross-functionally to ensure current &planned programs achieve plannedrevenue and profitabiltiy.
• Monitors plans to meet commitments & schedules for customers. Coordinates action planswith the sites to correct out-of-plan conditions.
• Communicates frequently with senior level management at customers to help ensuresatisfaction with the company &the products. Solicits performance feedback & communicates information to internal teams &departments.
• Acts as a customer advocate to drive prioritization of projects &responses toproblems/issues.
• Drives forecasting &planning &monitoring of efficiency &execution of account strategies
• Directs the pricing/bid preparation process & contract development & mgt
• Monitors the impact on inventory of order changes &establishes procedures &charges tothe customers
• Provides performance reporting &analysis for monthly MER Reviews &quarterlyCust.Performance Reviews
• Analyzes performance relative to targets. Develops &implements plans to addressproblem areas.

Knowledge/Skills/Competencies

• In-depth knowledge of the manufacturing process, schedules and scheduling requirements, andSCM.
• In-depth knowledge of the business issues associated with manufacturing
• In-depth knowledge of product pricing, contracts and contract negotiations
• Thorough understanding of business risks and price make up (Value add and Materials )
• Excellent customer contact, negotiation and problem resolution skills.
• Good presentation, database management and computer skills.
• Ability to manage multiple, detailed projects to a successful end while working under tight timedeadlines.
• Strong interpersonal skills and ability to effectively communicate with a wide variety of internaland external customers.
• Ability to effectively lead and motivate a diverse group of employees to achieve high productionwithin tight time deadlines.

Physical Demands

• Duties of this position are performed in a normal office environment or home office
• Likely there will be a significant amount of travel between customer and Celestica locations
• Duties may require extended periods of sitting and sustained visual concentration on a computermonitor or on numbers and other detailed data.
• Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator,etc.) are frequently required.
• Above demands are carried out within the local existing Health and Safety guidelines

Typical Experience

• Twelve plus years of relevant experience

Typical Education

• Bachelor’s degree in related field, or consideration of an equivalent combination of educationand experience.
• Educational Requirements may vary by Geography

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

COMPANY OVERVIEW:
Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.