Customer Trust & Security Lead (SaaS AI)

Legora; Oakland (CA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Lunch provided daily

Job summary

Legora is seeking a Customer Trust specialist to lead security, privacy, and AI governance responses for top-tier legal teams. In-person collaboration in our San Francisco office is central to the role, focusing on trust-building with CISOs, GCs, and procurement teams.

You'll own complex responses, maintain evidence repositories, and help shape scalable trust processes. This role blends security, privacy, and contract terms to accelerate renewals and new business.

Qualifications

• 3–5+ years in customer trust, security GRC, security assurance, third-party risk, or closely related roles.
• Owned complex, high-stakes B2B relationships with security, procurement, and legal stakeholders.
• Able to translate security and AI-governance controls into customer-ready answers.

Responsibilities

• Own customer trust requests end-to-end: security questionnaires and RFP sections with SLAs.
• Answer AI-trust questions about data handling, subprocessors, residency, and AI governance posture.
• Translate Legora’s posture into clear responses for CISOs, GCs, and procurement teams.
• Master Legora’s platform security and AI-governance controls to resolve trust questions.
• Maintain trust portal, SOC 2 / ISO reports, DPAs, and subprocessor lists.
• Help draft and automate responses to raise quality and reduce cycle time.
• Collaborate with Legal, Privacy, and Product to close gaps and land terms.

Skills

Customer trust

Security GRC

Third-party risk

Stakeholder management

B2B relationships

Tools

Vanta

Drata

OneTrust

Conveyor

Job description

Legora is seeking a Customer Trust specialist to lead security, privacy, and AI governance responses for top-tier legal teams. In-person collaboration in our San Francisco office is central to the role, focusing on trust-building with CISOs, GCs, and procurement teams.

You'll own complex responses, maintain evidence repositories, and help shape scalable trust processes. This role blends security, privacy, and contract terms to accelerate renewals and new business.