Customer Training Specialist

Konsus, Inc. (Superside); United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Customer Training Specialist to provide remote training and support for their software products. The role involves mentoring new staff and collaborating on training improvements, ideally for candidates with a background in education or technology.

Qualifications

• 2+ years of experience in training adults on software applications.
• Ability to mentor new staff and manage escalations.
• Skills to work with diverse user skill levels.

Responsibilities

• Deliver training classes remotely on Home Health & Hospice products.
• Mentor new training staff and manage customer escalations.
• Collaborate with departments to improve training strategies.

Skills

Training adult users

Knowledge of software implementations

Collaboration

Education

Bachelor's degree in education, technology, or related field

Tools

MS Office

Smartsheets

Salesforce

Financial Force

Job description

A company is looking for a Customer Training Specialist to deliver training and support for their software products.

Key Responsibilities:

• Deliver formal training classes remotely on the Home Health & Hospice product line
• Mentor new training staff and manage customer escalations
• Collaborate with other departments to improve training strategies and processes

Required Qualifications and Experience:

• 2+ years of experience in training adult users on software applications
• Knowledge of software implementations and system workflows
• Ability to work with diverse skill levels of adult learners
• Bachelor's degree in education, technology, or a related field preferred
• Proficient in MS Office Tools and experience with Smartsheets, Salesforce, and Financial Force is a bonus