Customer Training Specialist

Clio; United States; Hybrid; USD 26,000 - 39,000; Full time

Benefits offered by this job

Hybrid work

Admin leave 6 days

Telework allowance MXN 575

Clioversary program

Job summary

Clio, the global leader in legal AI technology, seeks a Customer Training Specialist to help customers adopt Vincent & vLex solutions. You will design and deliver training, support onboarding, and partner with Customer Success, Sales, and Product teams to create an outstanding customer experience.

Based in Mexico, you will tailor content for the Mexican market and LATAM, deliver sessions in virtual and in-person formats, and develop guides, videos, and webinars; join a hybrid workspace with

Qualifications

• 2+ years in Customer Training, Customer Success, Enablement, or Corporate Training.
• Native or fluent Spanish and strong English (B2+).
• Excellent presentation, communication, and facilitation skills.
• Experience using CRM platforms (HubSpot preferred) and e-learning/LMS tools.
• Strong customer focus with the ability to work independently in a fast-paced environment.

Responsibilities

• Deliver onboarding and advanced training sessions for customers in virtual and in-person formats.
• Customize training content to meet the needs of the Mexican legal market and corporate customers.
• Create learning materials, including guides, videos, webinars, and other educational resources.
• Partner with Customer Success, Account Management, Renewals, and Sales teams to improve customer adoption and engagement.
• Monitor training effectiveness and customer adoption using HubSpot and other internal tools.
• Gather customer feedback and share insights to improve training programs and product adoption.
• Support product launches by delivering webinars and enablement sessions.
• Help ensure a smooth transition from implementation through long-term customer success.
• Expand training support to Academic and Government customers and other LATAM markets.

Skills

Spanish fluency

English proficiency

Presentation skills

Communication skills

Facilitation

HubSpot CRM

Tools

HubSpot

LMS tools

Job description

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice .Summary:What You'll DoAs a Customer Training Specialist , you will play a key role in helping customers successfully adopt Vincent & vLex solutions. You'll design and deliver engaging training programs, support onboarding, improve product adoption, and partner closely with Customer Success, Sales, and Product teams to create an outstanding customer experience.Key ResponsibilitiesDeliver onboarding and advanced training sessions for customers in virtual and in-person formats.Customize training content to meet the needs of the Mexican legal market and corporate customers.Create learning materials, including guides, videos, webinars, and other educational resources.Partner with Customer Success, Account Management, Renewals, and Sales teams to improve customer adoption and engagement.Monitor training effectiveness and customer adoption using HubSpot and other internal tools.Gather customer feedback and share insights to improve training programs and product adoption.Support product launches by delivering webinars and enablement sessions.Help ensure a smooth transition from implementation through long-term customer success.As the business grows, expand training support to Academic and Government customers and other LATAM markets.What You Bring2+ years of experience in Customer Training, Customer Success, Enablement, or Corporate Training, preferably in SaaS or LegalTech.Native or fluent Spanish and intermediate to advanced English (B2+).Excellent presentation, communication, and facilitation skills.Experience using CRM platforms (HubSpot preferred) and e-learning/LMS tools.Strong customer focus with the ability to work independently in a fast-paced environment.Based in Mexico.Nice to HaveBackground in Law, Education, or a related field.Experience with legal research or legal knowledge management solutions.Instructional design experience.Experience working with Academic or Government customers.Why Join Clio?Hybrid work environment.Opportunity to work with one of LATAM's fastest-growing LegalTech organizations.Exposure to a diverse customer portfolio across Corporate, Law Firms, Academic, and Government sectors.Collaborative, inclusive culture with opportunities for professional growth.Ongoing learning and development in Customer Success and LegalTech.If you're passionate about customer education, technology, and creating exceptional customer experiences, we'd love to hear from you.What you will find here:Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.Some highlights of our Total Rewards program include:Competitive and equitable salary.Employees are entitled up to 6 administrative leave days per year for personal arrangements with valid documentation.Eligible employees receive a non-salary telework allowance of MXN 575 -per month, paid through Sivale cards.Clioversary recognition program with special acknowledgement at 3, 5, 7, 10 years, and beyondPlease note salary bands may differ based on location and local currency. Additionally, benefits may differ depending on the employee's location.Diversity, Inclusion, Belonging and Equity (DIBE) & AccessibilityOur team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion . We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.Learn more about our culture at clio.com/careersWe're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.Disclaimer: We only communicate with candidates through official @clio.com email addresses.