Customer Trainer- Inkjet- Eng/Span

Canon U.S.A., Inc.; Chicago (IL); Remote; USD 69,000 - 104,000; Full time

Job summary

Canon U.S.A., Inc. is seeking a Customer Trainer for Inkjet—Eng/Span to train regional accounts on hardware and software products.

The role requires bilingual Spanish fluency to support Latin America and involves virtual work with travel up to 60% for client sites. Ideal candidates have a Bachelor's degree or equivalent experience and 3–5 years in printing support, with strong OS and driver knowledge and familiarity with Canon software like eCopy, Therefore and uniFLOW.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience.
• Experience in printing pre-sales/post-sales support in office and production environments.
• Strong working knowledge of computer hardware and software including Microsoft and Apple operating systems and print driver setup.
• Thorough working knowledge of the Canon USA software portfolio including eCopy, Therefore and uniFLOW.
• Strong grasp of networking essentials.
• Extensive travel may be required up to 60% with overnight stays.

Responsibilities

• Responsible for training regional accounts and delivering training outcomes.
• Determine best instructional methods and test trainees to measure progress.
• Develop, direct, plan and evaluate training activities and collaborate with the training team.
• Analyze customers' training needs to determine requirements for new program development.
• Work independently with guidance only in new or unusual situations.

Skills

Bilingual Spanish

Training programs

Customer training

Education

Bachelor's degree or equivalent experience

Tools

eCopy

Therefore

uniFLOW

Windows

macOS

Print drivers

Networking basics

Job description

Customer Trainer- Inkjet- Eng/Span

Location: US-GA-Atlanta | US-FL-Boca Raton | US-CA-Calabasas | US-IL-Chicago

Company: Canon U.S.A., Inc.

Position Type: Full-Time

Workstyle: Virtual

About the Role

Responsible for training regional accounts. The focus will be on the features and benefits of the hardware and software production as well on the technology behind the products. Responsible for maintaining demo room functionality. Looking for Bilingual, fluent in Spanish as there will be a need to support Latin America.

Your Impact

• Responsible for all training programs and training outcomes.
• Determines the best instructional methods for each training session, and tests trainees (customers) to measure learning progress.
• Develops, directs, plans and evaluates training activities to meet the organization's position requirements, including participating as a subject matter expert and working/ coordinating with the training team on curriculum development and conduct training needs assessments.
• Analyzes customers training needs to determine requirements for new program development.
• Works independently, with guidance in only new or unusual situations.
• Looking for Bilingual, fluent in Spanish as there will be a need to support Latin America.

About You: The Skills & Expertise You Bring

Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience.

• Experience in printing pre-sales/post- sales support in office and production environments.
• Strong working knowledge of computer hardware and software including, but not limited to, Microsoft and Apple operating systems and print driver setup.
• Thorough working knowledge of the Canon USA software portfolio including eCopy, Therefore and uniFLOW.
• Strong grasp of networking essentials and concepts.
• Extensive travel may be required, up to 60% with overnight stays (valid drivers' license and acceptable driving record necessary). Certain minimum auto insurance coverages are required.
• CMP certification preferred.

We are providing the anticipated base salary range for this role: $69,300-103,770.00 annually

Company Overview

About our Company – Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years* Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• Employee referral bonus
• Employee discounts
• "Dress for Your Day" attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can't get anywhere else

*Based on weekly patent counts issued by United States Patent and Trademark Office.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Workstyle Description

Virtual -- This position is considered virtual. The office will be open 5 days a week; however, you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs.