Customer-to-Cash Transformation Business Analyst

Ball Corporation; Westminster (CO); Hybrid; USD 99,000 - 141,000; Full time

Benefits offered by this job

Annual incentive plan

Job summary

Ball Corporation is seeking a Customer-to-Cash Transformation Business Analyst to optimize end-to-end processes and systems within Global Shared Services. You will collaborate with business stakeholders and IT teams to translate requirements into practical ERP solutions and ensure ongoing effectiveness of enabled applications.

The role combines process analysis, BRD creation, testing, and change management, with travel as needed and participation in Ball’s annual incentive plan.

Qualifications

• Minimum of five years of job-related experience in business analysis.
• Deep understanding of Customer to Cash processes within JD Edwards.
• Strong collaboration with ERP/integration teams, architects, developers and support groups.
• Ability to translate business requirements into functional specifications and BRDs.

Responsibilities

• Participate in production support and enhancement activities with business process owners to validate requirements.
• Manage business process mapping, process re-engineering, and gap analysis to identify optimization opportunities.
• Facilitate requirements gathering, analysis, documentation, configuration, testing, and UAT activities.
• Serve as a functional SME for Customer to Cash processes and capabilities.
• Create BRDs for reports, forms, configurations, interfaces, and enhancements.
• Coordinate change activities, unit testing, and regression testing with integration partners.
• Develop test scenarios and scripts, perform testing, coordinate defect resolution.
• Develop work instructions and user guides for end-user training.
• Support analytical reporting, platform enhancements, and process improvements.

Skills

Business analysis

JDE/ERP knowledge

Stakeholder collaboration

Requirements gathering

Test planning & UAT

Process optimization

Communication skills

Education

Bachelor's degree

Master's degree preferred

Tools

JD Edwards

ERP tools

Job description

Career Opportunities: Customer-to-Cash Transformation Business Analyst (51595)

Requisition ID51595-Posted10/22/2026-Global Shared Services-BCH South-IT Administration-0-10%

At Ball, integrity and trust are the foundation of who we are. Guided by our core values —\"We Care. We Work. We Win.\"— we create a culture where every voice matters and every idea drives progress.

Together with our global employees, customers, and partners,we’returning bold sustainability goals into reality and shaping a future we can all be proud of.

Your Opportunity to Make an Impact

At Ball, every role contributes to something bigger. Learn how this opportunity will allow you to grow your career while making a lasting impact on our business, our communities, and our planet:

The Customer to Cash Transformation Business Analyst plays a key role in helping the Global Business Services (GBS) organization improve Customer to Cash end-to-end business processes and systems through detailed analysis, process evaluation, and solution delivery. This role partners closely with business stakeholders and technical teams to identify opportunities, implement improvements, and support the ongoing effectiveness of enabling applications in a global environment.

The position serves as a trusted liaison between business and technology teams, helping translate requirements into practical solutions that enhance productivity, process efficiency, and strategic business outcomes.

How You'll Make a Difference

The responsibilities below represent more than daily tasks. They are opportunities to make a difference, collaborate with talented colleagues, and contribute to meaningful outcomes:

• Participate in production support and enhancement activities while partnering with business process owners to validate requirements and recommend ERP-related best practices.
• Manage business process mapping, process re-engineering, and gap analysis to identify opportunities for process optimization.
• Facilitate requirements gathering, analysis, documentation, configuration, unit testing, and user acceptance testing activities.
• Serve as a functional subject matter expert for Customer to Cash capability areas and processes.
• Create Business Requirements Documents (BRDs) for reports, forms, configurations, interfaces, and enhancements to enable applications, assessing impacts across upstream and downstream business processes.
• Coordinate change activities, unit testing, and regression testing with integration partners.
• Develop test scenarios and scripts, perform testing activities, and coordinate defect resolution through user acceptance testing.
• Develop work instructions and job aids to support end-user training and adoption.
• Support analytical reporting initiatives, platform enhancements, change management activities, and process improvement efforts.
• Work independently while managing multiple priorities in a global environment; interacting with and influencing business partners at all levels.

What Helps You Thrive in This Role

We're looking for curious minds, collaborative spirits, and motivated professionals ready to make an impact. Here are the skills and experiences that will help you succeed in this role:

• Bachelor's degree in a related field or equivalent combination of education and relevant work experience; Master's degree preferred.
• Minimum of five years of job-related experience in business analysis or related discipline.
• Deep understanding of Customer to Cash processes within JD Edwards, including order management, customer master data, pricing, invoicing, fulfilment, credit, and EDI-related transactions.
• Strong understanding of JDE data structures, business rules, interfaces, dependencies, and process controls.
• Proven ability to collaborate effectively with business stakeholders, ERP teams, integration teams, architects, developers, and support organizations to deliver complex cross-functional solutions within a matrixed organization.
• Ability to facilitate knowledge transfer and translate complex technical concepts into business value.
• Strong communication, consulting, and problem-solving skills across multiple organizational levels and cultures.
• Strong customer-facing skills with the ability to influence and motivate internal stakeholders, external partners, and vendors.
• High attention to detail and commitment to delivering quality outcomes.
• Ability to effectively prioritize and execute multiple tasks and priorities in a fast-paced, global environment.
• Proficiency in writing functional requirements specifications and bridging business and technical needs.
• Expected Hiring Salary Range:$98,900 - $141,330 Salary to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.)
• This role will be eligible to participate in the annual incentive compensation plan.
• Please visit our \"Total Rewards\" page to learn more about Ball’s comprehensive benefits structure.
• The preferred location for this role is our Westminster, CO campus; but we will consider a REMOTE candidate, dependent on experience, qualifications and willingness to engage in regular travel to Colorado. Hybrid On-Site Work Environment: If based in Colorado, this position requires regular in-person engagement by working on-site for three (3) or more work days per work week (with core collaboration days of Tuesday, Wednesday, and Thursday). Travel and local commute between Ball locations and other possible non-Ball locations may be required.

When submitting your application to Ball, we encourage you to emphasize your skills, experience, and qualifications that align with the role.

Ball Corporation is proud to be an Equal Opportunity Employer. We actively encourage applications from everybody. All qualified job applicants will receive consideration without regard to race, color, religion, creed, national origin, aboriginality, genetic information, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, veteran status, age, political affiliation or any other non-merit characteristic.

Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.

• Under Colorado, California, Connecticut, Minnesota, and Pennsylvania law, you have the right to exclude or redact age-related details—such as your date of birth, school attendance dates, or graduation dates from your resume, cover letter, CV, or other supporting documents (e.g., transcripts, certificates).
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visa, now or in the future, for this job opening.

* This position will be posted for a minimum of 3 days and will remain open until filled or adjusted based on the volume of applicants.