Customer Technology Specialist

BI WORLDWIDE; Edina (MN); On-site; USD 34,000 - 37,000; Full time

Job summary

BI WORLDWIDE's Automotive Solutions Group is seeking a Customer Technology Specialist to support clients through data stewardship, operational excellence, and technology-driven problem solving.

The CTS collaborates with internal teams and clients, uses SQL and Excel for reporting, and helps improve processes while managing multiple initiatives. This on-site role in Minnesota offers growth opportunities and exposure to diverse client engagements.

Qualifications

• BA/BS degree or technical equivalent required or preferred.
• Proficient in SQL and Excel with data reporting skills.
• Experience with Jira/Confluence for ticketing and documentation.

Responsibilities

• Support customer data, program processes, and client communication.
• Maintain and improve data quality and documentation.
• Assist in program setup and launches with CTM and Client Services.
• Train teammates on tools and processes.

Skills

SQL

Excel

Jira

Confluence

HTML

Strongmail

Smartsheet

Teams

Education

BA/BS degree or technical degree

Tools

Confluence

Jira

Smartsheet

Strongmail

HTML/CMS

Job description

At BI WORLDWIDE, we are committed to creating belongingness, where D&I is a priority. We invite you to join us as we continue to expand our culture of inclusivity, collaboration, and authenticity together.

Our Automotive Solutions Group is seeking interest for a Customer Technology Specialist.

The Customer Technology Specialist (CTS) plays a key role in supporting clients through operational excellence, data stewardship, and technology-driven problem solving. This role is ideal for someone who is proactive, analytical, and energized by learning how systems work and improving them over time. Candidates should thrive in a fast-paced environment with shifting priorities and be motivated to deliver high-quality support and insights to both internal teams and external clients.

Key Responsibilities

Customer & Program Support

• Fulfill customer expectations while building and strengthening client relationships.
• Serve as a subject matter expert for assigned customer data, internal methodologies, and program processes.
• Communicate program status, issues, milestones, and changes to internal stakeholders via multiple communication tools.
• Manage day-to-day communication with client teams and customers, including meetings and email correspondence.

Data Management & Quality Assurance

• Manage customer program data files, including file transfers, data processing, and documentation.
• Perform ongoing quality control across program data, reporting, and websites.
• Conduct verification of data, files, and website components throughout the program lifecycle.
• Utilize SQL and Excel regularly for ad-hoc reporting, troubleshooting, and addressing client questions related to data or processing issues.

Operational Excellence & Continuous Improvement

• Implement, document, and maintain standard operating procedures for ongoing programs and processes.
• Provide recommendations to improve business processes and operational efficiency.
• Maintain and update program documentation within Confluence.
• Ensure that interactions, appeals, and exceptions are resolved in accordance with program expectations, escalating when necessary.

Project & Initiative Support

• Manage multiple initiatives simultaneously while adhering to project timelines.
• Assist in program setup and launch deliverables as directed by the Customer Technology Manager (CTM) and/or Client Services.
• Support ad-hoc requests from CTM, Client Services, and internal partners.
• Team Collaboration & Enablement
• Train or mentor team members, peers, and customers on tools, processes, or program components.
• Partner closely with CTM and Client Services teams.

Skills & Capabilities

Technical Skills

• Beginner to intermediate SQL skills. Oracle SQL Preferred.
• Intermediate Excel expertise.
• Experience with content management systems and HTML-based tools (e.g., Strongmail).
• Experience with query tools and understanding of relational databases.
• Experience working with Jira and Confluence for ticket management and documentation.
• Familiarity with Smartsheet and Teams environments.

Professional & Analytical Competencies

• Excellent verbal and written communication abilities.
• Ability to work professionally with diverse internal and client stakeholders.
• Strong analytical, critical thinking, and problem-solving abilities.
• High level of attention to detail.
• Excellent organization and time-management skills.

Education & Experience

• BA/BS degree or 2-year technical degree preferred, or equivalent work experience.

Hourly rate is $25.00 to $27.00. The final salary and offer will be determined by the applicant's background, experience, and skills.

More details about our company benefits can be found at the following link: https://www.biworldwide.com/careers/benefits-page/