Customer Technologist

Yeo Valley Organic; West Virginia; On-site; USD 56,000 - 79,000; Full time

Benefits offered by this job

25 days holidays

Bank holidays included

Non-contributory pension

Annual bonus

Life cover

Healthcare cash back

Cycle to work

Product sampling

Staff discounts

Learning and development

Job summary

Yeo Valley Organic is seeking a Customer Technologist to join our Central Technical Team at our HQ in Blagdon, Somerset. You will support customer projects, develop robust technical plans and ensure customer standards are met, collaborating across sites and functions to deliver value to our partners.

Reporting to the Lead Customer Technologist, you will manage key customer relationships, facilitate cross-functional communication during incidents and recalls, and align customer requirements with

Qualifications

• Science or related degree required.
• Manufacturing and/or customer management experience preferred.
• Strong people and communication skills.
• Effective networking and influencing skills.
• Proven ability to build internal and external relationships at all levels.

Responsibilities

• Manage a portfolio of customer accounts with effective plans.
• Facilitate interaction between customers, sites and internal stakeholders.
• Provide support during incidents and recalls with cross-functional communication.
• Act as a business partner to support customer projects and value chain initiatives.
• Align customer standards with YV standards across sites and teams.
• Ensure due diligence including export requirements is met.
• Manage customer audits and visits.

Skills

People skills

Communication

Networking

Relationship mgmt

Education

Science or related degree

Job description

So, what will I be doing?

At Yeo Valley, we're more than just an organic dairy company – we're a community rooted in the land, committed to sustainability, and passionate about producing quality food that nurtures people and planet. As a family-run business, we believe in doing things the right way – sustainably, ethically, and with people at the heart of what we do.

We have an exciting opportunity for a Customer Technologist to join our growing Yeo Valley family, within our Central Technical Team.

Reporting to the Lead Customer Technologist, in this role you will support and partner across the business to deliver customer and brand projects, develop robust technical plans and meet customer and brand technical requirements. Provide the business with a clear understanding of customer technical expectations and work collaboratively to ensure these are delivered effectively.

Key Responsibilities Will Include

• Manage a portfolio of customer accounts, ensuring effective relationships and plans are in place with key customers
• Facilitate interaction and activities between customers, sites and internal stakeholders
• Provide effective support to the business during incidents and recalls, taking the lead in cross functional communication with sites and customers. Facilitate customer engagement at all levels and provide expertise on customer standards and requirements
• Act as a business partner, manage and support customer projects. Work cross functionally to support customer cost out and value chain initiatives
• Collaborate with sites and teams to align customer standards and requirements with YV standards
• Ensure customer due diligence requirements, including export requirements, are met
• Manage customer audits and visits effectively

This is a full time role, working 40 hours per week (Monday - Friday) and the role is based at our HQ offices in Blagdon. Whilst we operate with flexible working principles, we expect our co-owners to be present in the office 2-3 days a week.

Sounds interesting, what do I need?

Essential

• Science or related degree
• Manufacturing and/or customer management experience
• Strong people and communication skills
• Effective networking and influencing skills
• Proven ability to build strong internal and external relationships and to operate effectively at all levels

Desirable

• HACCP Level 4

Why should I join the family?

We’re independent, British and proud to be making the highest quality yogurts, desserts and ice cream under the Yeo Valley brand and for many of UK’s major retailers. Operating from four dairies and two logistics centres in Somerset and Devon, we employ over 1700 staff and produce more than 25% of the UK’s packaged yogurt.

We’re sure you don’t need convincing, but there’s a whole host of benefits that we offer including:

• 25 days + bank holidays
• non-contributory pension scheme
• annual bonus (as part of the Employee Benefit Trust, based on company performance for the year)
• life cover
• healthcare cash back plan
• cycle to work scheme
• subsidised Yeo Valley products and services
• preferential rates with our partners
• learning and development opportunities; we’re committed to ensuring all of our employees have the chance to grow

Our closing dates are a guide for when the application window should close, although we may close the advert sooner if we can.

Unfortunately, we’re not able to provide employment sponsorship to candidates at this moment in time.

Please note that Yeo Valley do not accept speculative agency applications; we will only accept applications from preferred suppliers that have been submitted to us via our recruitment portal at the point of instruction.