Customer Technical Support Engineer

Hyrhub; Dallas (TX); On-site; USD 55,000 - 65,000; Full time

Job summary

A leading company is seeking a bilingual Technical Customer Support Specialist in Dallas, TX. This full-time role requires delivering technical support across software, hardware, and network issues. Successful candidates will manage customer inquiries effectively while performing installations and ensuring an optimal user experience.

Benefits

Medical, Dental and Vision insurance

401K plan

Qualifications

• Minimum 2 years experience in technical customer support.
• Proficiency in troubleshooting software and hardware issues.
• Knowledge of electronics and basic network setup.

Responsibilities

• Field support requests and manage incoming technical queries.
• Conduct troubleshooting and installation of systems.
• Provide training and ongoing support to end-users.

Skills

Fluency in Spanish

Fluency in English

Troubleshooting

Customer Support

Problem-Solving

Communication

Education

College degree in information technology or related field

Tools

SaaS POS systems

Windows operating systems

Network configuration

Job description

Direct message the job poster from Hyrhub

Position: Technical Customer Support Specialist (Spanish and English speaking mandatory)

Fulltime role on W2. (No application accepted on C2C)

We are seeking a skilled Technical Customer Support Specialist who is fluent in Spanish to join our

team and provide dedicated support to our Spanish and English-speaking customers from the Americas region. The successful candidate will be responsible for delivering high-quality technical assistance, troubleshooting issues related to Software, Hardware, Network, and Systems, and ensuring prompt resolution to customer inquiries. Additionally, they will play a key role in installing and configuring new systems, as well as providing comprehensive training and ongoing support to end-users.

Job responsibilities

o Field Support Requests: Receive and manage incoming support requests regarding software,

hardware, network, and systems from customers via telephone, email, ticketing system, or other

communication channels. Ensure courteous and prompt responses, meeting agreed service level

goals.

o Troubleshooting and Diagnosis: Conduct hands-on troubleshooting and diagnosis of issues

related to software, hardware, network, and systems. Utilize technical expertise and diagnostic

tools to identify root causes and implement effective solutions.

o Installation and Configuration: Perform installations and upgrades of software, configure

hardware, networks, and systems according to customer requirements. Implement backup

procedures to safeguard data integrity and system reliability.

o Testing and Validation: Test implemented fixes and configurations to verify that issues have

been adequately resolved. Ensure that systems are functioning optimally and meet performance

o Follow-up and Documentation: Conduct post-resolution follow-ups with customers to confirm

issue resolution and satisfaction. Create comprehensive documentation of frequently occurring

support requests, along with suggestions for process and product improvements.

o Ad Hoc Tasks: Assist with any additional tasks or projects assigned by managers or company

leadership. Maintain flexibility and adaptability to support evolving business needs.

o Individual contributor role reporting to Support lead.

Requirements

o Fluency in both English and Spanish, with exceptional verbal and written communication skills

in both languages.

o A college degree in information technology or a related field, providing a solid foundation in

technical concepts and principles.

o Minimum of 2 years of experience in a technical customer support role, demonstrating

proficiency in troubleshooting and resolving technical issues.

o Experience supporting and installing on premise and SAAS POS (Point of Sale) systems,

Restaurant technology systems, Data reporting & analysis, Self Service Kiosks, Digital Signage,

Access Control systems, RFID Lockers, e-commerce applications, mobile apps, RFID based

debit card systems and Cashless payment systems

o Adequate knowledge of electronics and basic Network knowledge with router and access point

configuration

o Working knowledge of Windows desktop and server operating systems and architecture to

o Experience working in Family Entertainments (FEC), Amusement and Theme parks is

preferred.

o Ability to troubleshoot and resolve technical issues efficiently, demonstrating analytical

thinking and problem-solving abilities.

o Excellent communication and interpersonal skills to effectively communicate technical concepts

to both technical and non-technical stakeholders.

o Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-

paced environment.

o Will be required to work in shifts which will include weekend based on shift plan.

o May need to travel within and outside US.

Additional requirements and work environment

o Candidates will be required to pass a background check and drug screening.

o Valid US driver’s license, Valid Passport (travel to national & international locations as needed)

o Ability to work flexible hours, including evenings, weekends and holidays.

o Candidate will be required to work out of Dallas, US office.

o Flexible to travel at install location if required. (preferred)

o Medical, Dental and Vision insurance

o 401K plan

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting, Information Services, and Entertainment Providers

Referrals increase your chances of interviewing at Hyrhub by 2x

Inferred from the description for this job

401(k)

Medical insurance

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