Customer Technical Program Manager Job Description

Xsight Labs; Palo Alto (CA); On-site; USD 150,000 - 230,000; Full time

Job summary

Xsight Labs is seeking a Technical Program Manager (TPM) to act as the operational engine for customer engagements and cross-functional programs. Reporting to the Director of Customer Engineering, you will navigate internal development cycles with Hyperscalers and Tier-1 customers to ensure silicon and software integration at scale from concept to production.

You will orchestrate complex threads, align with customer processes, manage lifecycle from concept to mass deployment, and balance

Job description

About Xsight Labs

Xsight Labs is a leading fabless semiconductor company delivering end-to-end connectivity solutions for cloud service providers, hyperscale data center networks, and edge applications. As a result of Xsight’s industry-leading products and technology, we are turning heads in the industry and looking to grow our team.

Xsight’s E1 DPU is the world’s first 800G DPU, built around a many-core on-path CPU fabric and hardware accelerators. Together with a standards-based SW development model, this architecture delivers industry-leading performance while oLering greater ease-of-programmability compared to traditional DPUs.

The company’s X2 family of fully programmable data center switches, ranging from 3.2T to 12.8T, provide application-optimized switching for top-of-rack deployments, data center fabrics, high-performance computing (HPC), and AI/ML clusters. Together, these products accelerate the high-performance network solutions of tomorrow.

Job Description:

Reporting to the Director of Customer Engineering, the Technical Program Manager (TPM) is the operational engine of our customer engagements. This is not a standard project management role; it requires a process-oriented leader who can create order out of the "chaos" of multiple simultaneous threads. You will navigate the internal development cycles of Hyperscalers and other Tier-1 customers to ensure our silicon and software are integrated at scale, from concept to production.

Responsibilities will include, but are not limited to:

• Operational Orchestration: Create order and clear processes out of complex, competing technical threads to ensure customer program success.
• Hyperscale Alignment: Act as the internal expert on Hyperscaler development cycles, ensuring Xsight’s delivery aligns with customer-specific processes and milestones.
• Program Lifecycle Leadership: Manage customer projects through the entire lifecycle—from initial concept and implementation to production and massivescale deployment.
• Cross-Functional Advocacy: Balance the "Voice of the Customer" with Xsight's internal resource needs, collaborating with PLM, Sales, and R&D to resolve issues.
• High-Velocity Execution: Drive technical progress at an extreme velocity, managing multiple customer projects with often conflicting priorities.
• Executive Presence: Represent Xsight in high-stakes technical meetings, using strong influence and communication skills to drive alignment across global teams.

Qualifications

• Education: B.S. in Computer Science, Electrical Engineering, or a related discipline.
• Industry Experience: 10+ years in the semiconductor or networking market (15+ years preferred), with deep knowledge of cloud architectures and hyperscale internal workings.
• Strong understanding of data-center networking, DPU/SmartNIC trends, including specific experience with programmable architectures.
• Solid knowledge of fundamental technologies such as Ethernet networking, storage, and data center infrastructure and specifically in the semiconductor market.
• Familiarity with high-performance data center technologies including RDMA, DPDK, SPDK, NVMe, Cloud Native, Linux, SONiC, DASH and P4.
• Velocity & Agility: Proven ability to work independently in a dynamic, high-velocity startup environment where priorities can shift rapidly.
• Interpersonal Leadership: People-oriented with an executive presence and a demonstrated ability to influence others without direct authority.
• Direct customer interaction experience, face-to-face and remote. Customer service-oriented mindset and strong communication skills, including fluency in English (written and verbal) and good listening skills.
• Ability to work independently and as part of a team. Xsight is a collaborative teamoriented environment. Regardless of level, everyone at Xsight is an individual contributor that contributes to the greater success of the company.
• Ability to travel globally is required.
• Direct experience managing programs for major cloud providers (e.g., AWS, Google, Microsoft, Meta, Oracle) is a preferred diLerentiator.

Location: USA, Northern California Bay Area preferred