Customer Tech Support Specialist

umb; Kansas City (MO); On-site; USD 51,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Health insurance

Tuition reimbursement

Wellbeing program

Job summary

UMB's Customer Technical Support Specialist provides technical, operational and product support for our Commercial Treasury Customers. The role sits in the Implementation team focused on Treasury Management offerings that help manage cash flows and receivables.

You will onboard new services, update profiles, educate users, troubleshoot, and coordinate documentation while partnering with internal departments to ensure client needs are met and problems are resolved.

Qualifications

• 3 years customer service, technical support, or operations experience or equivalent education.
• Excellent customer service skills (incoming calls, branch or operations support).
• Demonstrates familiarity with networks and internet protocols; understands online security.

Responsibilities

• Facilitates onboarding of new services, updating user profiles and access levels, and product education.
• Acts as escalated contact for inquiries, maintenance, troubleshooting, and transactional support.
• Coordinates documentation and follows through to completion.
• Provides support to Treasury Officers and customers for access and navigation needs.
• Partners with internal departments to meet client needs and resolve problems.

Skills

Customer service

Technical support

Operations

Networking basics

Security concepts

Multitasking

Interpersonal skills

Problem solving

Communication skills

Self-motivation

Education

High school diploma or equivalent

Job description

The Customer Technical Support Specialist provides technical, operational and product support for UMB's Commercial Treasury Customers.

The Customer Technical Support Specialist is part of our Implementation team focused on Treasury Management that offers an array of solutions across the entire payment spectrum to manage cash outflows and receivables that drive efficiencies and cost savings.

How you will spend your time:

• Facilitates fulfillment activities for on boarding of new services, updating user profiles and access levels, and providing product education and training.
• Functions as escalated point of contact for customer inquiries, technical maintenance, troubleshooting, and transactional support.
• Coordinates appropriate customer documentation and follow through to completion.
• Provides support to UMB Treasury Officers and customers for access and routine navigation needs.
• Partners with internal departments to ensure client needs are met and problems are resolved. Other duties as assigned.

We are excited to talk with you if:

• You have 3 years customer service, technical support, or operations experience or equivalent education
• Excellent customer service skills (incoming calls, branch or operations support)
• Demonstrates familiarity with networks and internet protocols
• Understands online security means and purpose
• Ability to effectively manage multiple requests, concerns and problems in a professional manner requiring significant attention to detail
• Displays above average interpersonal skills
• Showcases ability to identify and solve routine to moderate technical issues
• Demonstrates organizational skills and being a self starter
• Demonstrates strong verbal and written communication skills

Compensation Range:

$51,291 - $75,460

The posted compensation range on this listing represents UMB's good faith and reasonable estimate based on its budget and what it expects to be the starting pay for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. Please see the description of benefits included with this job posting for additional information.

Benefits

• Paid Time Off
• a 401(k) matching program
• annual incentive pay
• paid holidays
• a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
• health savings, flexible spending, and dependent care accounts
• adoption assistance
• an employee assistance program
• fitness reimbursement
• tuition reimbursement
• an associate wellbeing program
• an associate emergency fund
• and various associate banking benefits

Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more?

You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to [e-mail] to let us know the nature of your request.

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