Customer Tech Support Specialist

The Tatitlek Corporation; Dahlgren (VA); On-site; USD 55,000 - 83,000; Full time

Job summary

The Tatitlek Corporation in Dahlgren, VA seeks an IT Technician to install, configure, and maintain operating systems while providing on-site user support and input for future systems purchases. A Secret clearance or higher is required, with IAT II (Security+) certification preferred.

Responsibilities include testing, backups, documentation, and collaboration with team members in a dynamic work environment.

Qualifications

• One year of professional experience with desktop operating systems, hardware and peripherals.
• Experience in technical telephone inquiries and on-site employee support.
• IAT II level designation required (Security+).
• Must have a Secret clearance or higher depending on contract requirements.

Responsibilities

• Install, configure and maintain operating systems.
• Manage installation and integration of fixes, updates and enhancements; conduct testing, troubleshooting, and performance optimization of hardware and software.
• Provide end-user support.
• Manage accounts, network rights, and system backups; maintain configurations and backups.
• Create and maintain documentation and SOPs.

Skills

Desktop OS

Hardware

On-site support

IAT II (Security+)

Secret clearance

Job description

Overview

DUTIES AND RESPONSIBILITIES:

• Possess the ability to install, configure and maintain Operating Systems.
• Manage the installation and integration of systems fixes, updates and enhancements Conduct testing, troubleshooting, performance optimization and maintenance of hardware and software systems.
• Provide support including end user assistance.
• Perform functions such as manage accounts, network rights, access to systems and equipment; maintain systems configuration and backups.
• Create and maintain documentation, Standard Operating Procedures (SOP).
• Create, monitor and maintain backups/restoration of systems and files.
• Conduct research of new and upcoming technologies.
• Provide input for future systems and purchases.
• Demonstrate general knowledge of enterprise frameworks and methodologies.
• Possess the ability to communicate effectively both written and verbally.
• Other duties as assigned.

QUALIFICATIONS:

• One (1) years of professional experience with desktop Operating Systems, hardware and peripherals
• Qualified experience in technical telephone inquiries and on-site support to employees regarding technical aspects of NEN assigned products.
• This position is required to be designated as IAT II level. (Security+)
• Must have a Secret clearance or higher depending on the contract requirements.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arm; talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is usually in an office setting. The employee will be exposed to weather conditions prevalent at the time when on field assignments. The noise level in the work environment is usually moderate.

SUPERVISORY RESPONSIBILITIES:

None.

ADDITIONAL QUALIFYING FACTORS:

As a condition of employment, must pass a pre-employment drug screening, as well as have acceptable reference and background check results.

We are an equal opportunity employer, The Tatitlek Corporation recognizes that our strength lies in our people. Discrimination and all unlawful harassment, including sexual harassment, in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment. We support and obey laws that prohibit discrimination everywhere we do business.

BENEFITS:

For more information please visit https://careers-tatitlek.icims.com/

Salary

$40.00+ DOE