Customer Tech Support Pro - Wi-Fi & Internet Help

IQ Fiber; Jacksonville (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

IQ Fiber in Jacksonville is looking for a Customer Technical Support Representative to provide exceptional support for their internet services. This role involves troubleshooting customer connections, processing new service requests, and assisting with billing questions while ensuring a positive customer experience.

The ideal candidate will have over 2 years of customer service experience, strong communication skills, and a passion for technology. Join a dynamic team that values problem-solving and customer satisfaction.

Qualifications

• 2+ years of customer service experience, preferably in telecommunications.
• 6+ months troubleshooting basic network or Wi-Fi issues.
• Customer-first mindset with strong ownership over results.
• Excellent verbal and written communication skills.
• Strong problem-solving skills in a fast-paced environment.

Responsibilities

• Provide technical support via phone, chat, and email.
• Diagnose and resolve internet and Wi-Fi issues for customers.
• Document customer interactions and maintain performance metrics.
• Manage customer communications through multiple channels.

Skills

Customer service experience

Troubleshooting network issues

Verbal communication

Analytical skills

Education

High school diploma or equivalent

Tools

Microsoft Dynamics

Microsoft Office

Job description

IQ Fiber in Jacksonville is looking for a Customer Technical Support Representative to provide exceptional support for their internet services. This role involves troubleshooting customer connections, processing new service requests, and assisting with billing questions while ensuring a positive customer experience.

The ideal candidate will have over 2 years of customer service experience, strong communication skills, and a passion for technology. Join a dynamic team that values problem-solving and customer satisfaction.