Customer Svc Rep

Core-Mark; Pana (IL); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

Performance Food Group’s manufacturing arm is seeking a Customer Service Associate in Illinois to support order entry and inquiries. You will help keep customers satisfied as their distributor, handling orders, credits, and communications with vendors and coworkers.

The role emphasizes accuracy, multitasking, and professional interaction, with training and team meetings, and opportunities for growth within the foodservice distribution network.

Qualifications

• 6–12 months of customer service or call center experience.
• Excellent verbal and written communication.
• Strong organizational skills and attention to detail.

Responsibilities

• Input customer orders and credits accurately.
• Process order and invoicing information promptly.
• Assist customers with orders and problems; liaise with vendors.
• Provide professional assistance to public, customers, vendors, and coworkers.
• Perform daily administrative tasks (faxes, mail, sample requests).
• Attend training sessions and Customer Service meetings.
• Maintain strong organizational skills and proactive communication.
• Perform other related duties as assigned.

Skills

Customer service

Multi-tasking

Communication

Teamwork

Education

High School diploma or GED

Tools

Microsoft Outlook

Excel

Job description

Company Description:

Start-to-finish manufacturing, packing, and distribution of best-in-class, grab-and-go items to drive growth to a customer's bottom line - this is the dynamic and delicious world of PFG Manufacturing. With the latest array of in-house manufactured food, snack, and beverage offerings, customers can choose products from a family of name brands or create their own custom-made, private label products to stand out in the market.

Job Description:

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America's food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Purpose:

Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.

Responsibilities may include, but not limited to:

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems. Contact vendors and requests samples for customers.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.
• Attend training and Customer Service meetings.
• Strong organizational skills.
• Proactive communication.
• Performs other related duties as assigned.

Qualifications:

• High School Diploma/GED or Equivalent
• 6 - 12 months customer service, call center and / or related area.
• Excellent verbal and written communication skills.
• Strong organization skills with exceptional attention to detail.
• Ability to manage multiple priorities while maintaining accuracy.
• Proven proven-solving and customer relation skills.
• Ability to work independently and collaboratively in a team environment.
• Microsoft Outlook, Excel and other Suite programs.

Preferred qualifications:

• High School Diploma/GED or Equivalent Experience
• 1 - 2 years customer service, call center and / or related area within foodservice industry.

EEO Statement:

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations.