Grocery Clerk

Kroger; Lawrence (KS); On-site; USD 25,000 - 35,000; Part time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Tuition reimbursement

Associate discounts

Job summary

Kroger in Lawrence, Kansas is looking for a dedicated individual to join as a customer service representative. Your role is to enhance customer experiences through exceptional service while ensuring a clean and safe environment. Responsibilities include assisting customers with product inquiries, maintaining product quality, and adhering to food safety regulations.

Qualified candidates will possess strong customer service and communication skills, as well as basic math knowledge. Benefits include healthcare coverage, flexible scheduling, and tuition reimbursement up to $21,000.

Qualifications

• Customer service skills are essential for interacting with customers effectively.
• Strong communication skills are needed to relay product information and assist customers.
• Basic math skills for handling transactions and inventory.

Responsibilities

• Help customers discover and order products.
• Maintain product freshness and manage inventory.
• Ensure adherence to food safety regulations.
• Create an inviting and welcoming environment.
• Cooperate in a high-paced environment and manage conflicts.

Skills

Customer Service skills

Effective communication skills

Knowledge of basic math

Job description

Job Description: We aim to deliver exceptional customer experiences by providing outstanding service, maintaining a safe and clean environment, and supporting department sales and profit goals while upholding quality assurance standards. We follow the Customer 1st strategy and model respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Help customers discover new items or products they inquire about.
• Inform customers of food specials and recommend grocery items to meet their needs.
• Check product quality to ensure freshness; review “sell by” dates and take appropriate action.
• Provide customers with fresh and non‑perishable grocery products they have ordered.
• Label, stock, and inventory department merchandise.
• Report product ordering or shipping discrepancies to the department manager.
• Stay current with present, future, seasonal, and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained, and temperature logs are kept.
• Maintain knowledge of products sold and respond to questions, making suggestions.
• Create an environment that welcomes, values, and appreciates customers.
• Reinforce safety programs by complying with procedures and identifying unsafe conditions for management.
• Practice preventive maintenance by inspecting equipment and notifying the appropriate manager of items needing repair.
• Notify management of customer or employee accidents.
• Work cooperatively in a high‑paced, sometimes stressful environment.
• Manage conflict reasonably, non‑confrontationally, and cooperatively.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when needed to resolve customer and business issues.
• Provide support and assistance to minors, individuals with special needs, and older adults.
• Perform essential functions with or without reasonable accommodation.

Minimum Position Qualifications

• Customer Service skills.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).

Desired Previous Job Experience

• Customer Service skills.
• Retail experience.

Benefits

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage through company plans or collective bargaining agreement plans.
• Flexible scheduling in full‑ and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through the Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and more.
• Up to $21,000 in tuition reimbursement over your career through a continuing education program.
• Vast potential for growth through abundant training programs and diverse career pathways.