CUSTOMER SVC/CLERK

Kroger Family of Companies; Colorado Springs (CO); On-site; USD 25,000 - 35,000; Full time

Job summary

Kroger Family of Companies in Colorado Springs is hiring for a front-end position focused on delivering excellent customer service and a positive shopping experience. You will greet customers, assist with products, and help maintain checkout accuracy and store cleanliness.

The role emphasizes teamwork, adherence to safety and company policies, training new front-end staff, and supporting the front-end to meet sales and service goals. Compensation ranges from $17.90 to $25.11 per hour.

Qualifications

• High School Diploma or GED required.
• Strong customer service and interpersonal skills.
• Basic math and numerical reasoning.
• Good written and verbal communication skills.

Responsibilities

• Provide friendly and efficient customer service and assist customers.
• Greet customers, escort to products, help with loading/unloading items.
• Maintain front end operations to meet sales and labor goals and ensure cleanliness.
• Train, monitor and coach associates on front end policies and procedures.

Skills

Customer service

Teamwork

Communication

Math skills

Interpersonal skills

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Job description

Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. RESPONSIBILITIES - Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment

• Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business

• Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items

• Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty

• Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation

• Determine work priorities and task lists to consistently maintain adequate front end conditions

• Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations

• Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste

• Communicate pricing and signage discrepancies to the pricing coordinator

• Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline)

• Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards

• Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards

• Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning)

• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity

• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

High School Diploma or GED

6 months related experience or training; or equivalent combination of education or experience

Effective interpersonal and customer service skills

Good math skills (ability to add, subtract, multiply and divide)

Sound judgement/decision making skills

Friendly, approachable/outgoing demeanor/team player

Ability to work in a fast paced environment

Good oral and written communication skills

Desired

Familiar with Microsoft Office Word and Excel

$17.90 - $25.11 per hour