CUSTOMER SVC/CLERK

King Soopers in; Golden (CO); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading company is seeking a Customer Service Clerk to deliver exceptional service and enhance customer experiences. This role involves resolving customer concerns, supporting operations, and maintaining a friendly shopping environment. The ideal candidate will possess strong interpersonal skills and a commitment to teamwork. Join a supportive team that values diversity and offers growth opportunities through comprehensive benefits and training programs.

Benefits

Healthcare Coverage

Paid Time Off

Employee Assistance Program

Tuition Reimbursement

Associate Discounts

Qualifications

• 6 months related experience or training required.
• Ability to work in a fast-paced environment.

Responsibilities

• Resolve customer concerns and improve operations.
• Ensure prompt, accurate checkout and maintain front-end conditions.

Skills

Customer Service

Interpersonal Skills

Math Skills

Communication

Education

High School Diploma or GED

Tools

Microsoft Office Word

Microsoft Office Excel

Job description

Customer Service Clerk (Finance)

Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Based in Colorado, King Soopers merged with The Kroger Company in 1983. Today, we're proudly serving King Soopers customers in over 115 stores throughout Colorado and Wyoming.

As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities, AND each other, with food at the heart of it all.

Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven, and hungry to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our King Soopers family!

What you'll receive from us:

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial, and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology, and more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth through industry-leading training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page.

Minimum Requirements:

• High School Diploma or GED
• 6 months related experience or training; or equivalent combination of education or experience
• Effective interpersonal and customer service skills
• Good math skills (ability to add, subtract, multiply, and divide)
• Sound judgment/decision-making skills
• Friendly, approachable, outgoing demeanor, team player
• Ability to work in a fast-paced environment
• Good oral and written communication skills

Desired Qualifications:

• Familiarity with Microsoft Office Word and Excel
• Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment
• Provide friendly and efficient customer service by demonstrating sincerity, patience, and respect in all customer interactions and thanking customers for their business
• Greet customers genuinely and assist them by escorting to products, loading/unloading heavy items, and helping retrieve out-of-reach items
• Anticipate customer needs; communicate effectively, respond to questions, and resolve issues promptly to strengthen loyalty
• Oversee front-end operations to meet or exceed sales, profit, and labor goals through effective cost control, labor efficiencies, excellent service, and shrink control
• Ensure front-end cleanliness, maintenance, and sanitation
• Prioritize tasks to maintain front-end conditions
• Ensure prompt, accurate checkout and adherence to policies and regulations
• Train, monitor, and coach associates on policies and procedures
• Communicate pricing and signage discrepancies
• Provide backup for the service operations manager in their absence (excluding hiring and discipline)
• Maintain thorough knowledge of checkout procedures and operations
• Operate equipment per standards
• Assist with front-end functions such as checkout, stocking, and cleaning
• Comply with all safety and sanitation regulations and report unsafe conditions or illegal activity

Salary Range: $17.50 - $22.61 per hour