CUSTOMER SVC/CLERK

The Kroger Co.; Cave Creek (AZ); On-site; USD 38,000 - 46,000; Full time

Job summary

The Kroger Co. is seeking a Front End Supervisor to help deliver exceptional customer service in a Cave Creek, AZ store.

You will lead front end operations, coach associates on checkout procedures, pricing and policies, and ensure a safe, efficient shopping experience for customers. Ideal candidates will have strong interpersonal skills, be friendly and reliable, and thrive in a fast-paced retail environment.

Qualifications

• High School Diploma or GED required.
• 6 months related experience or training, or equivalent.
• Effective interpersonal and customer service skills.
• Good math skills (add, subtract, multiply and divide).
• Good oral and written communication skills.

Responsibilities

• Demonstrate teamwork to ensure customer satisfaction and a pleasant working/shopping environment.
• Provide friendly and efficient customer service with sincerity, patience and respect in all interactions.
• Greet customers genuinely and assist with products, lifting heavy items and retrieving out-of-reach items.
• Anticipate customer needs and resolve issues to strengthen loyalty.
• Oversee front end operations to meet sales, profit and labor goals with cost control and shrink prevention.
• Ensure front end cleanliness, maintenance and compliance with policies and laws.

Skills

Interpersonal skills

Customer service

Math skills

Communication skills

Team player

Fast-paced environment

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Job description

Job Description

Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment
• Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business
• Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items
• Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty
• Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation
• Determine work priorities and task lists to consistently maintain adequate front end conditions
• Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations
• Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste
• Communicate pricing and signage discrepancies to the pricing coordinator
• Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline)
• Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards
• Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards
• Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning)
• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum

• High School Diploma or GED
• 6 months related experience or training; or equivalent combination of education or experience
• Effective interpersonal and customer service skills
• Good math skills (ability to add, subtract, multiply and divide)
• Sound judgement/decision making skills
• Friendly, approachable/outgoing demeanor/team player
• Ability to work in a fast paced environment
• Good oral and written communication skills

Desired

• Familiar with Microsoft Office Word and Excel