CUSTOMER SVC/ASST DEPT LEADER

Smith's Food & Drug Centers; Gillette (WY); On-site; USD 19,000 - 25,000; Full time

Job summary

Smith's Food & Drug Centers in Gillette, WY seeks a Front-end Associate to support the Front-end department, help reach sales goals, and uphold safety and quality standards. You will assist with scheduling, cash handling, and customer service initiatives while maintaining a welcoming shopping environment.

The role emphasizes teamwork, strong communication, and a commitment to customer satisfaction as part of daily operations in a busy retail setting.

Qualifications

• Retail or customer service experience is required.
• Effective communication skills are essential.
• Ability to handle stressful situations.

Responsibilities

• Assist the department manager in achieving sales and profit goals for the department and monitor quality assurance standards.
• Assist in directing and supervising all functions and activities for the Front-end department.
• Support day-to-day Front-end operations and ensure smooth workflow.
• Contribute to the execution of best practices, goals and Front-end standards for the department.
• Uphold the Customer 1st strategy and encourage associates to deliver excellent customer service.

Skills

Stress management

Effective communication

Basic math

Retail experience

Customer service

Education

High school diploma or equivalent

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Assist in directing and supervising all functions, duties and activities for the Front-end department. Support the day-to-day functions of the Front-end operations. Responsible for assisting with the execution of best practices, goals and Front-end standards established for the department. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Minimum

• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Retail or Customer Service experience

Desired

• High school diploma or equivalent
• Management experience
• Second language (speaking, reading and/or writing)
• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
• Assist with monitoring and control supply expenses for the department.
• Assist with managing cash control, sales and cash items and records for the store.
• Manage the scheduling of Front-end associates to provide adequate department coverage.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Assist with creating and execute budgets and scheduling of labor in partnership with store management.
• Assist in the development and implementation of department action plans to achieve desired results.
• Collaborate with Front-end associates and promote teamwork.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Adhere to all local, state and federal laws, and company guidelines.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.