Customer Support / Will Call

Harbor FoodService; Kent (WA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Vacation / sick / personal leave

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with generous employer match

Employee Assistance Program

Job summary

Harbor FoodService in Kent, WA is seeking a Customer Support / Will Call representative to provide excellent customer service and reliable support to Team Members from the Will Call desk.

You will handle accurate computer-based order entry, process phone orders, resolve order problems, coordinate with vendors and sales teams, and participate in customer surveys; benefits include paid vacation, sick, personal and holidays, comprehensive health/dental/vision insurance, a 401(k) retirement plan

Qualifications

• 2 years customer service experience in a professional office environment.
• Strong written and verbal communication skills.
• Ability to enter orders accurately in computer systems.
• Ability to work with multiple software platforms.
• Detail oriented and organized to meet deadlines.
• Friendly and professional demeanor with internal and external customers.

Responsibilities

• Accurate and efficient computer based order entry.
• Reporting as needed, solving problems with customers and Team Members.
• Notify substitutions or out of stock items to Team Members or customers.
• Coordinate with Vendors, Brokers, and Sales Team Members to optimize sales opportunities.
• Track order shipments and participate in Customer Service Survey calls.
• Take and process phone orders for pick up by customers and vendors.
• Process credits, invoices, and receipts; resolve order problems.
• Reconcile daily receivables and prepare daily deposit slip for cash & checks.
• Provide Will Call coverage when needed and support other duties as assigned.

Skills

Customer service

Communication

Data entry

multitasking

Microsoft Teams

Education

High School Diploma / equivalency

Tools

Word

Excel

10 Key

Microsoft Teams

Job description

Harbor FoodService

Customer Support / Will Call

US-WA-Kent

Job ID: 2026-7883

Type: Full Time

# of Openings: 1

Category: Customer Service/Support

Kent

Overview

Provide excellent Customer Service and support to our customers and Team Members from the Will Call desk

Benefits for Harbor Team Members include paid vacation, sick, personal and holidays, comprehensive medical, dental, vision, and life insurance, 401(k) retirement plan with a generous employer match and Employee Assistance Program.

The pay range is $19.00 - $23.00 per hour.

Work Schedule is Monday - Friday 7:00 AM - 3:30 PM

Responsibilities

• Accurate and efficient computer based order entry.
• Reporting as needed, working with customers and Team Members to solve problems
• Notification of substitutions or out of stock items to Team Members or customers
• Work with Vendors, Brokers, and Sales Team Members to optimize sales opportunities, samples, and receipt of special delivery products
• Tracking order shipments.
• Will participate in Customer Service Survey calls.
• Provide call support in Market Recalls, and coordinate, pick-up, credits, and documentation, for our customers, Team Members and QIA department.
• Take and process phone orders for pick up by customers, sales reps and vendors.
• Process credit memos, invoices & receipts, and work to resolve order problems.
• Reconcile daily receivables and prepare daily deposit slip for cash & checks received.
• Provide Will Call coverage when needed.
• Other duties as assigned.

Qualifications

• High School Diploma / equivalency required. Formal college education or equivalent experience preferred.
• 2 years customer service experience in a professional office environment
• A flexible Schedule including Saturday, Sundays and some Holidays.
• Preferred background in food service, restaurant or distribution center operation
• Excellent oral and written communication skills with the ability to organize and prioritize to meet deadlines
• Intermediate level computer, and data entry skills, including: Word, Excel, 10 Key, and telephone/Microsoft Teams. Ability to work on multiple software platforms.
• A high level of professionalism
• Strong attention to detail and excellent organizational skills.
• Problem solving skills
• Basic mathematic skills
• Ability to work independently and as an effective member of a team.
• Ability to handle multiple tasks and meet deadlines in a fast-paced environment
• Constant attention to detail, requires ongoing alertness and working with frequent interruptions
• Ability to understand and respond to the needs of both internal and external customers
• Able to speak effectively in interpersonal situations
• Ability to pass a background investigation and drug test

Equal Employment Opportunity Employer M/F/Vets/Disabled.

Equal Opportunity Employer, including disability/protected veterans

Equal employment opportunity, including veterans and individuals with disabilities.

PI286425318