Customer Support Technician

Harvey Nash; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Support Technician to provide exceptional technical support to clients. This role involves communicating effectively with customers through various channels, ensuring their issues are resolved promptly and accurately. Ideal candidates will thrive in a fast-paced environment and possess strong troubleshooting skills. Enjoy a flexible remote work arrangement while contributing to a team that values customer satisfaction. This position offers a competitive hourly rate along with essential benefits, making it an attractive opportunity for entry-level professionals eager to grow in the IT sector.

Benefits

Medical Insurance

Vision Insurance

401(k)

Qualifications

• 1+ years experience in technical support in a call center environment.
• Strong communication and troubleshooting skills.

Responsibilities

• Provide technical support via phone, email, and chat.
• Record and maintain incidents accurately.
• Assist in testing new products and resolving issues.

Skills

Technical Support

Communication Skills

Troubleshooting Skills

Multi-tasking

Customer Satisfaction

Education

High School Diploma

Job description

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US citizens, Green Card Holders, and those authorized to work in the US are encouraged to apply. We are unable to sponsor.

Location: Remote

Duration: Contract

Note: Client is looking for a minimum typing speed of 55-60 WPM.

Job Summary:

Provides accurate and timely technical support to customers via telephone, email, and chat. Addresses incidents within predetermined service levels, requiring the ability to multi-task and prioritize. Ensures that customer needs are met. Champions customer concerns regarding possible product defects or design issues.

Primary Responsibilities:

1. Provides technical support via telephone, email, and chat.
2. Champions customer issues from feedback stage through delivery of solutions.
3. Accurately records and maintains incidents in accordance with department standards.
4. Assists development and implementation staff in resolving product issues.
5. Validates and reports customer-submitted defect or design issues.
6. Assists in testing new and enhanced products.
7. Participates in department team meetings.
8. Completes all responsibilities outlined in the annual Performance Plan.
9. Completes all special projects and other duties as assigned.
10. Must be able to perform duties with or without reasonable accommodation.

Qualifications:

1. High school diploma.
2. At least 1 year of experience in a call center environment offering technical support via phone and chat.
3. Experience in a customer support environment, preferably in a high-tech setting.
4. Excellent written and verbal communication skills.
5. Effective troubleshooting skills while ensuring customer satisfaction within service level goals.
6. Ability to work in a fast-paced environment.
7. Effective listening skills and understanding of customer issues.
8. Other responsibilities as assigned by supervisor or manager.

A reasonable, good faith estimate of the pay range for this position is $18/hr to $21/hr with benefits.

Additional Details

• Seniority level: Entry level
• Employment type: Contract
• Job function: Analyst, Information Technology, and Others
• Industries: Information Services and Technology, Information and Media

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Inferred Benefits:

Medical insurance

Vision insurance

401(k)

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Location: North Carolina, United States