Customer Support Technician

Curve Dental; Provo (UT); On-site; USD 10,000 - 60,000; Full time

Job summary

An innovative software company is seeking a dynamic support specialist to join their rapidly growing team. This role focuses on delivering exceptional service to dental companies across the United States. You will be responsible for omni-channel support, collaborating with various departments, and engaging with clients to resolve their needs efficiently. If you thrive in a fast-paced environment and enjoy problem-solving, this position offers a fantastic opportunity to make a significant impact while working with a supportive team. Join a company that values your contributions and provides a full benefits package, including paid holidays and set working hours.

Qualifications

• 2+ years of customer service experience preferred.
• Ability to work collaboratively with all team members.

Responsibilities

• Provide omni-channel support via chat, phone, and email.
• Engage with clients as a product specialist for troubleshooting and updates.

Skills

Critical Thinking

Troubleshooting

Multi-tasking

Collaboration

Self-directed Work

Tools

Remote Software

Windows Operating System

Job description

Flex is an innovative and quickly growing software company that focuses on providing a great product and exceptional support and service. Flex's Software works directly with Dental Companies located in the United States.

This position has set hours, Monday - Friday, paid holidays, and full benefits. This position will require multi-tasking, cross department communication, and focuses on efficient and quick speed-to-resolution service.

Day to Day Operations:

• Omni-Channel Support (Chat, Phone, and Email)
• Internal collaboration with support, training, and billing departments
• External collaboration with client's IT services/third parties
• Engaging with clients as a product specialist for all needs (questions, troubleshooting, updates, etc.)
• Individual and Team-Based Problem Solving
• Working with Tier 2/Escalation Support Representative
• Connecting to clients via remote software

Required Experience:

• Ability to work collaboratively with all team members, including: support, trainers, developers, managers, and administrators.
• Ability to multi-task efficiently (providing multi-channel support simultaneously)
• Critical thinking/Troubleshooting
• Ability to be self-directed, prioritize tasks, and organize overall workload.
• Ability to work effectively in a fast-paced environment
• Provide accurate and quick support

Preferred Experience:

• Technical Support Background (2 years of customer service experience preferred)
• Understanding of Windows Operating System(s)