Customer Support Technician

Renewyx; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Permanent, full-time role

Growing solar hardware business with a

Job summary

Renewyx, a Phoenix-based solar tracker and racking systems manufacturer, is hiring a Customer Support Technician. You’ll troubleshoot electronic systems for customers and field teams, support validation testing, and build training materials for operations and field engineers.

You’ll split time between on-site and customer sites, with roughly 50% field travel. Ideal candidates have an associate degree in electronics technology and 1–3 years of industry troubleshooting experience, plus strong

Qualifications

• Associate's degree in electronics technology or related field.
• 1–3 years of industrial experience testing and troubleshooting electronic systems.
• Strong written and verbal communication and the ability to work independently.

Responsibilities

• Troubleshoot electronic systems for customers and field service teams.
• Support controller validation testing.
• Build training materials for operations and field engineers.
• Monitor customer site uptime and coordinate with suppliers on specifications.
• Help test new tracker features.
• Travel ~50% to customer sites.

Skills

Troubleshooting electronic systems

Communication skills

Independent worker

Education

Associate's degree in electronics technology or related field

Job description

We're hiring a Customer Support Technician for a solar tracker and racking systems manufacturer, based in Phoenix.

You'll get hands-on with tracker control systems, grounding and bonding, and power distribution, working directly with the engineering, business development, and customer teams to keep solar sites performing.

The role:

Troubleshoot electronic systems for customers and field service teams, support controller validation testing, and build training materials for operations and field engineers. You'll monitor customer site uptime, work with suppliers on specification and performance issues, and help test new tracker features. The role runs roughly 50% field travel to customer sites and the rest on site.

What you'll bring:

• Associate's degree in electronics technology or a related field
• 1 to 3 years of industrial experience testing and troubleshooting electronic systems
• Strong written and verbal communication, and the ability to work independently

Nice to have (bonus, not required):

• Knowledge of solar tracking systems
• Experience with component specification
• Familiarity with quality and reliability engineering principles
• Experience working with suppliers

What's on offer:

• Compensation based on experience
• Permanent, full-time role
• A growing solar hardware business with real customer impact

You don't need to tick every box. If you have the core and the right attitude, or you know someone who fits, get in touch. Interviews are moving quickly.