Customer Support Team Lead — UK (Player-Coach)

SevenRooms, a DoorDash company - United Kingdom; United States; Remote; USD 81,000 - 121,000; Full time

Job summary

SevenRooms, a DoorDash company, is seeking a Team Lead for UK Customer Support. You will lead a remote, high-performing team, directly assist customers when needed, and partner with Product and Customer Success to improve the overall customer experience.

The role focuses on coaching, performance management, and maintaining service quality across shifts. If you excel at mentoring teams and delivering exceptional support at scale, this is for you.

Qualifications

• 3+ years of technical customer support experience, SaaS experience a plus.
• Strong ability to inspire, coach, and develop a remote team.
• Clear and confident written and verbal communication.

Responsibilities

• Act as a Player-Coach, directly supporting customers when needed.
• Guide and support a team of customer support representatives.
• Coach for performance by monitoring metrics and delivering feedback.
• Collaborate with Customer Success, Product, and other teams to improve the customer experience.

Skills

Technical support

SaaS experience

Remote team coaching

Tools

CRM systems

Help desk platforms

Analytics dashboards

Job description

SevenRooms, a DoorDash company, is seeking a Team Lead for UK Customer Support. You will lead a remote, high-performing team, directly assist customers when needed, and partner with Product and Customer Success to improve the overall customer experience.

The role focuses on coaching, performance management, and maintaining service quality across shifts. If you excel at mentoring teams and delivering exceptional support at scale, this is for you.