Customer Support Team Lead & Operations Coach

Isp; Las Vegas, Northern (NV, KY); Hybrid; USD 28,000 - 32,000; Full time

Job summary

isp.net in Las Vegas, NV is seeking a Customer Support Supervisor to oversee daily operations of the support team and ensure efficient resolution of customer issues. You will mentor and train staff, manage escalations, and drive performance with strong leadership.

The role focuses on coordinating with multiple departments, maintaining policy compliance, and delivering high service levels while supporting payroll and performance reviews.

Qualifications

• Proven ability to provide exemplary customer support and communication.
• Strong interpersonal skills, including communicating with subordinates, senior leadership, and clients in a patient, empathetic, and clear manner.
• Exceptional punctuality, attendance, and adherence to company policies, serving as a role model for the team.
• Proficiency in Google Workspace and Microsoft 365.
• Excellent written and verbal communication skills.
• Knowledge of company policies, procedures, and industry standards
• Soft Skills: Leadership and team management, multitasking, mentoring, analytical thinking, conflict resolution, attention to detail.

Responsibilities

• Supervise and support team members to ensure tasks are completed efficiently and effectively.
• Provide training and coaching to enhance employee skills and performance.
• Ensure smooth day-to-day operations within the team or department.
• Monitor and maintain compliance with company policies, safety standards, and industry regulations.
• Identify and resolve operational issues or escalate to Manager as needed.
• Act as the primary point of contact for team members and address questions or concerns.
• Communicate updates, goals, and feedback from management to the team.
• Prepare and submit reports on team performance and metrics.
• Serve as the on-call contact after hours as needed.
• Coordinate with all departments as needed.
• Support and manage the LMS platform.
• Review employee timesheets and payroll reports.

Skills

Exemplary customer support

Interpersonal skills

Punctuality & attendance

Google Workspace

Microsoft 365

Written & verbal communication

Leadership & team management

Multitasking & time management

Mentoring & training

Job description

isp.net in Las Vegas, NV is seeking a Customer Support Supervisor to oversee daily operations of the support team and ensure efficient resolution of customer issues. You will mentor and train staff, manage escalations, and drive performance with strong leadership.

The role focuses on coordinating with multiple departments, maintaining policy compliance, and delivering high service levels while supporting payroll and performance reviews.