Support Team Lead: Tech & Customer Experience

Corel Consulting LLC; Las Vegas, Northern (NV, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

ISP.net, a Las Vegas-based internet service provider, seeks an experienced Customer Support Supervisor to lead the Technical Support team, ensure efficient handling of issues, and uphold service excellence. This role emphasizes coaching, performance monitoring, and cross-department collaboration in a fast-paced environment.

The ideal candidate will balance technical knowledge with strong leadership and communication skills to drive customer satisfaction and operational performance.

Qualifications

• Experience in technical support, customer service, telecommunications, or related environment.
• Prior supervisory or team-lead experience preferred.
• Strong customer service orientation and ability to coach others.

Responsibilities

• Oversee day-to-day operations of Technical Support team and ensure timely resolutions.
• Coach, mentor and provide feedback to improve performance and skills.
• Coordinate with Network Operations, Field Technicians, Sales, Billing and other departments.

Skills

Technical support

Customer service

Team leadership

Coaching & mentoring

Communication

Google Workspace

Microsoft 365

Tools

LMS

CRM systems

Google Workspace

Microsoft 365

Job description

ISP.net, a Las Vegas-based internet service provider, seeks an experienced Customer Support Supervisor to lead the Technical Support team, ensure efficient handling of issues, and uphold service excellence. This role emphasizes coaching, performance monitoring, and cross-department collaboration in a fast-paced environment.

The ideal candidate will balance technical knowledge with strong leadership and communication skills to drive customer satisfaction and operational performance.