Customer Support Team Lead

TVH; Olathe (KS); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

Job summary

TVH is hiring a USA-based Customer Support Supervisor in Olathe, KS to lead a domestic team of Customer Support Specialists. The role partners with the Customer Services Manager to implement policies, manage staffing, and drive continuous improvement in service aligned with sales goals.

The ideal candidate has 5+ years in customer service with leadership experience, and a Bachelor's degree is preferred. Expect collaboration with HR, IT, and sales, plus travel up to 10%.

Qualifications

• Minimum 5 years in customer service or related field.
• Leadership experience managing customer support teams.
• Bachelor's degree preferred.

Responsibilities

• Supervise and mentor a team of Customer Support Specialists.
• Partner with Sales, HR, and IT to improve staffing and drive KPI performance.
• Own escalation handling and cross-functional collaboration to resolve complex issues.

Skills

Team Leadership

Coaching

Communication

Analytical Skills

Staff Development

Education

Bachelor's degree

Tools

ERP integrations

Job description

TVH is hiring a USA-based Customer Support Supervisor in Olathe, KS to lead a domestic team of Customer Support Specialists. The role partners with the Customer Services Manager to implement policies, manage staffing, and drive continuous improvement in service aligned with sales goals.

The ideal candidate has 5+ years in customer service with leadership experience, and a Bachelor's degree is preferred. Expect collaboration with HR, IT, and sales, plus travel up to 10%.