Customer Support Supervisor l Onsite - Chesterfield

Blink Health; Chesterfield (MO); Presencial; USD 70.000 - 90.000; Tempo integral

Benefícios oferecidos por esta vaga

Healthcare coverage from day 1

401k with Traditional and Roth options

Paid sick and vacation time

Holidays off

Parental leave (12 weeks birthing, 4 w

Disability coverage

Life insurance

Commuter benefits

Onsite parking

EAP program

Snack stipend

Resumo da vaga

Blink Health is seeking a Patient Support Team Lead to manage a growing on-site team in Pittsburgh, PA. You will oversee day-to-day operations, ensure SLAs are met, and use data to drive performance improvements while maintaining a high-quality customer experience.

Collaborate with cross-functional partners to implement initiatives, coach staff, and resolve escalations. Strong leadership and communication are essential for fostering a collaborative, high-performing environment.

Qualificações

• Associate’s or Bachelor's degree in Healthcare, Business Administration, Supply Chain, or a related field preferred; equivalent work experience considered.
• 3+ years of leadership experience in a fast paced environment.
• 2+ years of customer service, call center, healthcare, pharmacy or other relevant experience.
• Strong leadership; ability to provide critical and on-time feedback and coaching to team members and business partners.
• Ability to leverage data to make crucial decisions independently.
• Strong problem solving skills, especially when working with ambiguous information.
• Attention to detail with a knack for precision and organization.
• Confident, patient, respectful, and a clear communicator.

Responsabilidades

• Manage a growing team of Patient Support Specialists and assist with the day-to-day operations of the Patient.
• Support team to ensure operational excellence and adherence to SLAs.
• Review and analyze team and individual Specialists’ performance data to meet and exceed structured performancetargets across the team.
• Collaborate with cross functional stakeholders on the implementation of company and department initiatives todrive operational improvements & productivity gains to support business and linear team growth.
• Manage the queue, backlogs and workflows of the Patient Support team and make tradeoffs to optimizeperformance.
• Leverage customer insights and expertise to identify workflow and process improvements to optimize the overallcustomer experience.
• Leverage your business expertise and use discretion to resolve complex and ambiguous escalations from PatientSuccess team.
• Foster a collaborative, cohesive, and enjoyable team dynamic.

Conhecimentos

Leadership

Data‑driven

Communication

Problem solving

Coaching

Formação

Bachelor's degree or equivalent

Descrição da vaga

Chesterfield, MO

Company Overview

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
BlinkRx is the world’s first pharma‑to‑patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first‑of‑its‑kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.
We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

What You’ll Do

• Manage a growing team of Patient Support Specialists and assist with the day-to-day operations of the Patient
• Support team to ensure operational excellence and adherence to SLAs
• Review and analyze team and individual Specialists’ performance data to meet and exceed structured performancetargets across the team
• Collaborate with cross functional stakeholders on the implementation of company and department initiatives todrive operational improvements & productivity gains to support business and linear team growth
• Manage the queue, backlogs and workflows of the Patient Support team and make tradeoffs to optimizeperformance
• Leverage customer insights and expertise to identify workflow and process improvements to optimize the overallcustomer experience
• Leverage your business expertise and use discretion to resolve complex and ambiguous escalations from PatientSuccess team
• Foster a collaborative, cohesive, and enjoyable team dynamic

What You’ll Need

• Associate’s or Bachelor's degree in Healthcare, Business Administration, Supply Chain, or a related field preferred; equivalent work experience considered (minimum high school diploma or GED required).
• 3+ years of leadership experience in a fast paced environment
• 2+ years of customer service, call center, healthcare, pharmacy or other relevant experience
• Strong leadership; ability to provide critical and on-time feedback and coaching to team members and business partners
• Ability to leverage data to make crucial decisions independently
• Strong problem solving skills, especially when working with ambiguous information
• Attention to detail with a knack for precision and organization
• Confident, patient, respectful, and a clear communicator

Location

• Fully onsite role in Pittsburgh, PA (Robinson Township)
• Medical, dental, and vision coverage starting day 1
• 401k with Traditional and Roth options
• Paid sick and vacation time
• Holidays off
• 12 weeks of paid parental leave for birthing parents; 4 weeks for non-birthing parents (including adoption and foster placement)
• Short-term and long-term disability coverage at no cost
• Life insurance
• Commuter FSA for pre-tax transit and parking savings; free onsite parking at all pharmacy locations
• Employee Assistance Program (EAP) with counseling, life and wellness coaching, legal/financial advice, and more
• Daily snack and drink stipend at all pharmacy locations

#blinkindeed

Why Join Us

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.
We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary.Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Blink Health is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other status protected by applicable law.

No legally protected characteristic will be a factor in decisions regarding recruiting or hiring.