Onboarding and Coaching Manager

Blink Health; Pittsburgh, St. Louis (Allegheny County, MO); Presencial; USD 90.000 - 130.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical, dental, and vision coverage (

401k with Traditional and Roth options

Paid sick and vacation time

Holidays off

Parental leave benefits

Disability coverage

Resumo da vaga

Blink Health is seeking an Onboarding Manager for the Patient Services Operations team. You will guide new hourly teammates through their first weeks, helping them connect with BlinkRx culture and grow into productive team members.

You’ll be the first leader new hires meet, shaping their BlinkRx experience from day one. Collaborate with Talent Acquisition, Workplace Services, and Operations to deliver a consistent onboarding journey and use data to drive improvements.

Qualificações

• 5+ years of leadership experience in a fast paced environment.
• Experience managing people through full performance lifecycle.
• Strong understanding of HR policies and ability to navigate employee issues with empathy.

Responsabilidades

• Lead new hourly hires from day one through their transition to permanent teams.
• Coach and develop new hires to build skills, confidence, and long-term success.

Conhecimentos

Leadership

People management

Coaching

HR policies

Data-driven decisions

Communication

Problem solving

Attention to detail

Empathy

Descrição da vaga

Company Overview:

Company Overview:
Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

The Opportunity

The Patient Services Operations team is central in advancing our mission to provide affordable care and deliver exceptional patient experience. We are seeking an Onboarding Manager to join our Training team.

This coach-first role sits at the intersection of new hire experience and people leadership. You'll guide new hourly team members through their first weeks at BlinkRx, helping them build confidence, connect with our culture, and grow into successful members of the team.

You'll be the first leader many of our new hires work with, which means you'll shape how they experience BlinkRx from day one. As part of the Training organization, you’ll partner closely with Talent Acquisition, Workplace Services, and Operations to build a consistent, supportive onboarding experience, and use data to understand what helps new hires thrive. This is an ideal opportunity for a people-focused leader who loves coaching and developing others, balances empathy with accountability, and wants to make a lasting impact on the start of someone's career.

What You’ll Do:

• Serve as the dedicated leader and point of contact for new hourly hires from their first day through their transition to their permanent team
• Coach and develop new hires, helping them build the skills, confidence, and habits that lead to long-term success at BlinkRx
• Welcome new hires into Blink's culture, helping them understand our values, our expectations, and how their work makes a difference for patients
• Be a trusted resource and open door for new hires who have questions, concerns, or simply need support as they navigate the early stages of their careers
• Address attendance, performance, and conduct concerns early through supportive coaching conversations, and partner with HR and Employee Relations to manage formal policy matters with fairness and consistency
• Partner with Trainers to create a positive, engaging learning environment so every class can stay focused on learning
• Ensure a smooth handoff from Training to Operations by building strong relationships with receiving managers
• Track and analyze new hire engagement, performance, and attrition within the first 90 days to understand what helps new hires succeed and where they need more support
• Close the loop between Talent Acquisition, Training, and Operations by sharing insights and recommending improvements to hiring profiles, onboarding, and training programs
• Foster a welcoming, supportive, and accountable environment that sets new hires up to build lasting careers at Blink

What You'll Need:

• 5+ years of leadership experience in a fast paced environment
• Demonstrated experience managing people through the full performance lifecycle — including coaching, formal reviews, and corrective action.
• Strong understanding of HR policies and ability to navigate employee issues with empathy and professionalism
• A proven desire to coach, develop, and support employees
• Strong leadership; ability to provide critical and on-time feedback and coaching to team members and business partners
• Ability to leverage data to make crucial decisions independently
• Strong problem solving skills, especially when working with ambiguous information
• Attention to detail with a knack for precision and organization
• Confident, patient, respectful, and a clear communicator
• Experience in healthcare, pharmacy operations, or a similarly regulated, high-volume contact center environment is a plus.

Location:

Fully onsite role in Pittsburgh, PA and St. Louis, MO

• Medical, dental, and vision coverage starting day 1
• 401k with Traditional and Roth options
• Paid sick and vacation time
• Holidays off
• 12 weeks of paid parental leave for birthing parents; 4 weeks for non-birthing parents (including adoption and foster placement)
• Short-term and long-term disability coverage at no cost
• Life insurance
• Commuter FSA for pre-tax transit and parking savings; free onsite parking at all pharmacy locations
• Employee Assistance Program (EAP) with counseling, life and wellness coaching, legal/financial advice, and more
• Daily snack and drink stipend at all pharmacy locations

#blinkindeed

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary.Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Blink Health is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other status protected by applicable law.

No legally protected characteristic will be a factor in decisions regarding recruiting or hiring.