Customer Support Supervisor l Onsite - Chesterfield

blinkhealth; Chesterfield (MO); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, vision from day 1

401k with traditional and Roth options

Paid sick and vacation time

Holidays off

Parental leave (12 weeks)

Job summary

Blink Health is seeking a Patient Support Team Lead to guide a growing group of specialists and drive operational excellence in a fast-paced environment. You will manage performance data, coach staff, and collaborate with stakeholders to implement initiatives that improve efficiency and patient satisfaction.

The role emphasizes data-driven decision making, clear communication, and a proactive approach to resolving escalations while fostering a collaborative team culture.

Qualifications

• Bachelor's degree or Associate's degree preferred in Healthcare, Business Administration, Supply Chain, or related field; equivalent experience considered.
• 3+ years of leadership experience in a fast-paced environment.
• 2+ years in customer service, call center, healthcare, pharmacy, or related area.
• Ability to use data to make critical decisions independently.
• Strong communication and coaching skills with attention to detail.

Responsibilities

• Manage a growing team of Patient Support Specialists and oversee day-to-day operations to ensure SLA adherence.
• Review team performance data and guide individuals to meet/exceed targets.
• Collaborate with cross-functional stakeholders to drive operational improvements.
• Oversee queue, backlogs, and workflows; optimize performance over time.
• Leverage customer insights to identify process improvements in the patient experience.
• Resolve complex escalations with judgment and maintain team collaboration.

Skills

Leadership

Customer service

Data-driven decisions

Problem solving

Attention to detail

Communication

Education

Healthcare / Business / Supply Chain degree or equivalent

Job description

Company Overview

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

What You'll Do

• Manage a growing team of Patient Support Specialists and assist with the day-to-day operations of the Patient Support team to ensure operational excellence and adherence to SLAs
• Review and analyze team and individual Specialists' performance data to meet and exceed structured performance targets across the team
• Collaborate with cross functional stakeholders on the implementation of company and department initiatives to drive operational improvements & productivity gains to support business and linear team growth
• Manage the queue, backlogs and workflows of the Patient Support team and make tradeoffs to optimize performance
• Leverage customer insights and expertise to identify workflow and process improvements to optimize the overall customer experience
• Leverage your business expertise and use discretion to resolve complex and ambiguous escalations from Patient Success team
• Foster a collaborative, cohesive, and enjoyable team dynamic

What You'll Need

• Associate's or Bachelor's degree in Healthcare, Business Administration, Supply Chain, or a related field preferred; equivalent work experience considered (minimum high school diploma or GED required).
• 3+ years of leadership experience in a fast paced environment
• 2+ years of customer service, call center, healthcare, pharmacy or other relevant experience
• Strong leadership; ability to provide critical and on-time feedback and coaching to team members and business partners
• Ability to leverage data to make crucial decisions independently
• Strong problem solving skills, especially when working with ambiguous information
• Attention to detail with a knack for precision and organization
• Confident, patient, respectful, and a clear communicator

Location

Fully onsite role in Pittsburgh, PA (Robinson Township)

Benefits

• Medical, dental, and vision coverage starting day 1
• 401k with Traditional and Roth options
• Paid sick and vacation time
• Holidays off
• 12 weeks of paid parental leave for birthing parents; 4 weeks for non-birthing parents (including adoption and foster placement)
• Short-term and long-term disability coverage at no cost
• Life insurance
• Commuter FSA for pre-tax transit and parking savings; free onsite parking at all pharmacy locations
• Employee Assistance Program (EAP) with counseling, life and wellness coaching, legal/financial advice, and more
• Daily snack and drink stipend at all pharmacy locations

Why Join Us

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

#blinkindeed

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.