Bilingual Customer Support Specialist | Onsite-Pittsburgh

blinkhealth; Pittsburgh (Allegheny County); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Daily meal stipend

Pre-tax transit benefits

Job summary

Blinkhealth is seeking a Bilingual Customer Support Specialist in Pittsburgh, requiring proficiency in Spanish, Cantonese, Korean, or Vietnamese. This role involves providing support to patients, ensuring adherence to performance targets, and documenting interactions accurately.

The ideal candidate will have a focus on patient care and strong communication skills, with healthcare or call center experience preferred. Blinkhealth is committed to improving patient access to medications and offers competitive benefits.

Qualifications

• Bilingual proficiency in Spanish, Cantonese, Korean, or Vietnamese, with strong English command.
• Customer service or inbound call center experience required.
• Healthcare experience preferred.

Responsibilities

• Receive inbound calls to resolve issues with patients and doctors.
• Provide patient care to support pharma programs.
• Document call information according to procedures.

Skills

Bilingual proficiency in Spanish, Cantonese, Korean, or Vietnamese

Strong verbal and written communication skills

Customer service experience

Technical skills

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Company Overview

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products — BlinkRx and Quick Save — remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

We're seeking Bilingual Customer Support Specialists — Spanish, Cantonese, Korean, or Vietnamese proficiency required

This is a fully On-site role in Robinson Township, Pittsburgh

Responsibilities

• Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers


• Provide patient care to accurately support pharma programs and triage to appropriate teams when required


• Strive to meet and exceed structured performance targets.


• Document all call information and data discovery according to operating procedures


• Utilize Knowledge Base materials as a foundation for resolving inquiries


• Maintain confidentiality of patient and proprietary information


• Develop a working knowledge of company related security and privacy practices.


• Participate in continued education on product changes, new features and product launches


• Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes

Requirements

• Bilingual proficiency required: Spanish, Cantonese, Korean, or Vietnamese, with strong command of the English language


• High school diploma or GED required, Bachelor's degree strongly preferred


• Customer service or inbound call center experience required


• Healthcare, pharmacy or other relevant industry experience strongly preferred


• Strong verbal and written communication skills


• Sound technical skills, analytical ability, good judgment, and strong operational focus


• A passion for providing top-notch patient care


• Ability to work with peers in a team effort and cross-functionally


• Strong technical aptitude and ability to learn complex new software


• Employees must hold all active licenses and registrations required for the role under applicable state law and as may be required by business necessity

Location/Hours

• Availability Monday-Friday 9: 30AM-5:30PM, 10:30AM- 6:30PM, 11 AM- 7 PM, 12 PM - 8 PM OR 1 PM- 9 PM EST


• (OR) open for availability for 4 day 10 hour shifts from 10am-8 pm EST


• Availability for rotating Saturday shifts 9 AM -5 PM EST


• Scheduling flexibility, as your schedule may change over time according to business needs

Benefits

• Medical, dental, and vision insurance plans that fit your needs


• 401(k) retirement plan


• Paid time off, sick time & holidays


• Paid parental/baby bonding leave


• Daily meal stipend for onsite marketplace


• Pre-tax transit benefits and free onsite parking

Why Join Us

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.