Customer Support Specialist - Remote USA

Freddie Mac; San Clemente (CA); Remote; USD 50,000 - 75,000; Full time

Job summary

Freddie Mac is seeking a dedicated individual for a customer support role in the dental and orthodontic sector. The position offers competitive salary and bonuses, remote work flexibility, and ample opportunities for career advancement. Candidates with a bachelor's degree and at least 3 years of experience in customer relations are encouraged to apply. Responsibilities include assisting sales managers and managing inquiries effectively, all while contributing to a supportive work environment focused on customer satisfaction.

Benefits

Competitive salary

Potential bonuses based on performance

Career advancement opportunities

Supportive work environment

Qualifications

• Bachelor's degree or equivalent experience required.
• Minimum of 3 years in communications, marketing, or customer success.
• Advanced computer skills and proficiency in Microsoft Office and Excel.

Responsibilities

• Assist Area Sales Managers by providing timely solutions to customer inquiries.
• Serve as the primary contact for assigned accounts via phone, email, and chat.
• Collaborate with Implementation Specialists to enhance the customer journey.

Skills

Interpersonal skills

Customer service skills

Analytical abilities

Problem-solving abilities

Communication skills

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Excel

CRM software

Project management tools

Job description

Employer Industry: Customer Support in the Dental and Orthodontic Sector

Why consider this job opportunity:
- Competitive salary with potential bonuses based on performance
- Opportunity for career advancement and growth within the organization
- Work remotely with the flexibility of occasional travel for key industry events
- Supportive and collaborative work environment focused on customer satisfaction
- Chance to make a positive impact on customer experience and retention

What to Expect (Job Responsibilities):
- Assist Area Sales Managers by providing timely solutions to customer inquiries
- Serve as the primary point of contact for assigned accounts via phone, email, and chat to address complex issues
- Collaborate with Implementation Specialists to enhance the overall customer journey
- Verify the accuracy of pricing and promotions from order entry to invoice
- Follow up with customers to ensure technical issues are resolved efficiently

What is Required (Qualifications):
- Bachelor's degree or equivalent experience required
- Minimum of 3 years of experience in communications, marketing, sales, account management, or customer success
- Excellent interpersonal, listening, and customer service skills
- Advanced computer skills, including proficiency in Microsoft Office and Excel
- Strong analytical and creative problem-solving abilities

How to Stand Out (Preferred Qualifications):
- Experience in the dental or orthodontic field
- Familiarity with CRM software and project management tools
- Bilingual language skills

#CustomerSupport #RemoteWork #CareerGrowth #DentalIndustry #CustomerExperience

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