Customer Support Specialist, PureCircle

Ingredion Incorporated; Bridgewater (MA); On-site; USD 58,700 - 78,300; Full time

Job summary

Ingredion Incorporated is seeking a Customer Support Specialist, Pure Circle, to manage customer queries and complaints via telephone and email. You will process orders, modifications, and escalate issues across multiple channels, while remaining calm under pressure.

The ideal candidate has 2–6 years in customer service, experience with SAP, Salesforce, EDI, and strong Microsoft Office skills. This onsite role supports Bridgewater, NJ operations and the Pure Circle product line.

Qualifications

• Bachelor’s Degree preferred or on the job excelled experience.
• 2-6 years of Customer Service / Support experience.
• SAP, Salesforce and EDI experience preferred.
• Microsoft Office experience and comfort – Word, Excel, Power BI.

Responsibilities

• Handle customer queries and complaints via telephone and/or email.
• Process orders, modifications and elevate complaints across communication channels.
• Remain calm when customers are frustrated and resolve issues through research.
• Provide knowledge of company, products, and services to assist customers.

Skills

Adaptability

Problem solving

Detail oriented

Lean Six Sigma

Owner mindset

Diversity & inclusion

Education

Bachelor’s Degree preferred

Tools

SAP

Salesforce

EDI

Excel

Power BI

Word

Job description

Title: Customer Support Specialist, PureCircle

Location: Bridgewater, NJ. Reports To: Manager, Customer Support, Starch Texturizers and PureCircle. Workplace Type: Onsite

Ingredion is hiring a Customer Support Specialist, Pure Circle, to manage customer queries and complaints received via telephone and/or email. You will also be asked to process orders, modifications, and elevate complaints across several communication channels. To do well in this role, you need to be able to remain calm when customers are frustrated and have experience using CRM platforms.

What you will do:

Customer service is the primary function but may include minimal selling or promotion of products or services by assessing needs and/or suggesting alternative products or services. Handles situations which may require adaptation of response or extensive research according to customer response. May require knowledge of the company, products, and/or services, and problem-solving skills. Impact and complexity are determined by the level of customer service and product knowledge and skills (advanced, experienced, entry level), type of calls attended, and problem solving (non-routine, routine, basic).

What you will bring:

• Be Preferred - Ability to adapt to changing circumstances and resolve problems in a fast-paced environment, successfully coordinate and handle multiple tasks/activities simultaneously


• Everyone Belongs – Embrace diversity and proactively foster an inclusive work environment where each person is valued and feels inspired to contribute their best


• Innovate Boldly - Identify and implement process improvements within the team. Willingness to pursue a Lean Six Sigma or Lean Specialist certification.


• Strong detail orientation and business/math acumen, including ability to think critically, analyze problems, and advocate for fact-based solutions


• Owner’s Mindset – Takes personal responsibility to anticipate challenges, proactively search for opportunities, and make decisions that are in the best interest of the company

Who you are:

• Bachelor’s Degree preferred or on the job excelled experience.


• 2-6 years of Customer Service / Support experience.


• SAP, Salesforce and EDI experience preferred.


• Microsoft Office experience and comfort – Word, Excel, Power BI.

Why Join Ingredion?

Discover why Ingredion is the ideal place to advance your career with our exceptional rewards and benefits package designed to help you thrive. Create the future with us and enjoy:

• Total Rewards Package – Competitive salary and performance-based pay recognizing your contributions to our success.


• Comprehensive Benefits & Wellness Support – Health, long-term savings, and resources for your physical, mental, and emotional well‑being.


• Flexible Work Arrangements – We value flexibility to support you both professionally and personally.


• Career Growth – Learning, training, and development opportunities, including tuition reimbursement.


• Employee Recognition Program – A culture of real-time appreciation, with personalized recognition rewards globally.


• Employee Discount Program – Provides exclusive discounts on everyday products, services, and travel.

#LI-JV1 #LI-ONSITE

We are an equal opportunity employer and value diversity at our company. Ingredion seeks to provide a work environment that is free from harassment and discrimination. We will not tolerate any form of discrimination based on race, color, religion, age, gender, gender identity, gender expression, national origin, ancestry, handicap or disability—mental or physical—marital status, sexual orientation, veteran status, disability resulting from military service, or any other classification protected by law (“protected classifications”). We are committed to establishing and maintaining a work environment where everyone is treated with dignity and respect.

Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant's accommodation needs.

Ingredion uses AI-enabled tools to support parts of the recruitment process, including resume screening and interview scheduling. These tools help match candidate skills to job requirements and streamline communication. All AI-assisted decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws. By applying, you acknowledge that AI may be used to support your application journey.

Relocation Available: No

Pay Range: $58,700.00-$78,300.00 Annual This pay range is not a guarantee of compensation or salary. Final base salary will be determined based on several factors which may include but are not limited to responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data and applicable bargaining agreement (if any).

Incentive Compensation: As a part of the total compensation package, this role may be eligible for the Ingredion Annual Incentive Plan or a role-specific commission/bonus.

Benefits: Full-time roles are eligible for our comprehensive benefits package which includes medical, dental and vision coverage as well as a 401(k) plan with an competitive company match.

Ingredion is a leading global, plant-based ingredients solutions company. We make sweeteners, starches, nutrition ingredients and biomaterials that are used by customers in everyday products from foods and beverages to paper and pharmaceuticals. At Ingredion, we embrace possibilities and inspire each other to think big. Together, we are reimagining how we can make life better through our differentiated ingredients and innovative solutions.

We share an inspiring purpose — to make life better, for our colleagues, our customers, our communities, and the world. We belong to a culture of bold innovators, of people who believe that their skills, creativity, and passion can deliver solutions that can enhance people’s lives. We create what's next, transforming our imagination into innovation. We have a welcoming and collaborative environment to build and grow a career in a multinational company. Here, everyone can be their authentic selves and be part of a community of talented and caring people, interacting with professionals around the world, made up of varied backgrounds, cultures and industries. We are encouraged to think differently and innovate through collaboration and experimentation. We are constantly imagining new ways to bring value to our customers, through new ingredients, solutions, and ways of working.