Customer Support Specialist (Night Shift)

Gcore; Georgia; Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Remote, hybrid, or office options

Work from anywhere up to 45 days/year

Private medical insurance for you and/

Paid sick leave

Life events allowance

Language classes

Modern office with snacks

Team sports

Job summary

Gcore is seeking a Customer Support Specialist for night shifts to join a global team. You will handle first-line support via chat, email, and phone in English, provide consultations on Cloud, CDN, Hosting, and AI services, and diagnose technical issues with logs and data, escalating when necessary.

This full-time role offers hybrid/work-from-anywhere arrangements depending on role, with a schedule of two consecutive night shifts followed by two days off.

Qualifications

• 1+ year of Technical Support experience.
• Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute).
• Good understanding of hardware and software diagnostics (reading logs, etc.).
• English level B2 or higher.
• Excellent customer advocacy and soft skills.
• Strong problem-solving abilities.
• Quick learner, organized, and a team player.
• Responsible, polite, and optimistic with strong communication skills.

Responsibilities

• First-line support via chat, email, and phone (rare) in English.
• Provide consultations about Cloud, CDN, Hosting, AI and more.
• Resolve technical issues by diagnostics and collecting information and forward to higher levels when needed.

Skills

Technical support

Networking basics

Diagnostics

English B2+

Customer advocacy

Problem solving

Communication

Prioritization

Team player

Job description

Customer Support Specialist (Night Shift)

Full-time

The world’s digital experiences run on something invisible: the infrastructure and software that keep them fast, reliable, and secure. At Gcore,you'll help design and deliver that foundation for an AI-driven world.

We’re a global provider of infrastructure and software solutions forAI, cloud, network, and security,powering everything from real-time communication and streaming to enterprise AI and secure web applications. With210+ edge locations, 50+ cloud regions, and thousands of GPUs,your work here can reach users and businesses across the globe.

You’ll collaborate with leading technology partners such asIntel, NVIDIA, Dell, and Equinix,and work on platforms that power digital products used around the world. Our vision is simple: to connect the world to AI, anywhere, anytime.

Want to work on technology that goes beyond a single product or industry? Join a global team of550+ professionalsbuilding infrastructure and software that supports the entire digital ecosystem.

Your Responsibilities:

• First-line support, which includes handling customers and internal users requests via chat, email, and phone (rarely happens) in English;
• Provideconsultationsabout our products and services, such as Cloud, CDN,Hosting, AI and more;
• Resolvetechnical issuesby providingtechnical diagnosticsand collect the information about customers and users incidents, forward it up to the higher levels of technical support if needed.

We Expect you to Have:

• 1+ yearof Technical Support experience
• Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
• Good understanding of hardware and software diagnostics (reading logs, etc.)
• English level B2 or higher
• Excellent customer advocacy and soft skills
• Strong problem-solving abilities
• Quick learner, organized, and a team player
• Responsible, polite, and optimistic with strong communication skills
• Able to explain complex concepts clearly and simply
• Skilled at prioritizing tasks

Nice to have:

• Experience with Cloud, CDNor Hosting
• Experience with Linux and API

About the schedule:

You will work two consecutive night shifts, followed by two days off.
The shift runs from 21:00 till 09:00, totalling 12 hours of work time, including a 1-hour break.

What We Offer:

We value our employees and offer a benefits package designed to support your health, well-being, and professional growth throughout your journey at Gcore:

• Remote, hybrid, or office work options depending on your role
• Work from anywhere in the world for up to 45 days per year
• Private medical insurance for you and your family*
• Additional fully paid sick leave days*
• Allowance for significant life events and birthdays
• Language classes
• Modern office space with free snacks, drink and entertainment options*
• Team sports activities*

*Please be aware that this benefit may vary depending on your country.

About the Company

Gcore is an international cloud and edge leader in providing first-class web performance, content delivery, and security. Headquartered in Luxembourg, with offices around the world, the company provides its solutions to global leaders in numerous industries.

Millions of people worldwide use apps and play games based on our infrastructure and services: we are trusted by World of Tanks, Albion Online, Avast, Photon, Unity, Sandbox Interactive, and others.

To find out more about Gcore, please check out our product website , LinkedIn page , and Instagram account . Let's transform the Internet together!

Equal Opportunity Employer

We provide equal opportunity to all applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national origin, disability, or any other legally protected characteristics.