Customer Support Specialist (New Grad)

Rippling; Hyde Park Township (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in software development is seeking a Customer Support Specialist (New Grad) to join their team. The role involves resolving customer issues, managing inquiries through various communication channels, and collaborating with product teams to enhance service quality. This entry-level position requires a recent Bachelor's degree and strong communication skills, offering a competitive hourly wage and benefits.

Qualifications

• Must be located in PST or MDT time zones.
• Proficient in English, with strong written and verbal communication skills.
• Flexibility with changing responsibilities.

Responsibilities

• Support Rippling customers by resolving issues related to our products.
• Manage customer issues from start to finish in a dynamic environment.
• Identify areas for improvement and collaborate with Product and Engineering teams.

Skills

Problem-solving

Attention to detail

Organizational skills

Time management

Communication

Education

Bachelor's degree

Job description

Join to apply for the Customer Support Specialist (New Grad) role at Rippling

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Based in San Francisco, CA, Rippling has raised $1.2B from top investors and was named one of America's best startup employers by Forbes. We prioritize candidate safety, and official communication will only be sent from @Rippling.com addresses.

About The Role

We are building a world-class Support team committed to helping customers realize Rippling's full potential. Our team focuses on resolving customer challenges and contributing to product improvements. The Support Organization includes product-specific teams such as HR, IT, and Finance.

If you are someone who looks at a flight of 10,000 stairs, pauses, gets excited, and then seizes the moment — you have what it takes!

What You Will Do

1. Support Rippling customers by resolving issues related to our products.
2. Manage customer issues from start to finish in a dynamic environment.
3. Use phone, chat, email, and video conferencing to assist customers.
4. De-escalate and resolve issues leveraging platform and industry expertise.
5. Become a product expert and a go-to resource for customers and coworkers.
6. Identify areas for improvement and collaborate with Product and Engineering teams.
7. Work efficiently under time constraints to meet client needs.

What You Will Need

1. Must be located in PST or MDT time zones.
2. Ability to work 9 am - 5:30 pm PST.
3. Bachelor's degree obtained within the last 12 months.
4. Proficient in English, with strong written and verbal communication skills.
5. Experience in problem-solving with attention to detail.
6. Organizational skills and experience in process improvement.
7. Flexibility with changing responsibilities.
8. Excellent time management and prioritization skills.

Additional Information:

Rippling is an equal opportunity employer committed to diversity and inclusion. We provide reasonable accommodations for candidates with disabilities. For assistance, email [e-mail].

Our company values in-office work to foster collaboration. Employees living near an office are expected to work at least three days a week in the office.

This role offers a competitive salary, benefits, and equity. Salary ranges depend on location and experience.

The pay range for this role is:

• 21 - 23 USD per hour (US Tier 2)
• 20 - 22 USD per hour (US Tier 3)

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job functions: Customer Service, Administrative, Sales
• Industries: Software Development