Customer Support Specialist I - SaaS, Fast-Paced Growth

PracticeTek; San Diego (CA); Vor Ort; USD 22.000 - 26.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Bonus/Equity potential

Zusammenfassung

PracticeTek in San Diego seeks a customer success professional to support a growing SaaS platform used by 40,000+ clinics worldwide. You’ll handle Tier 1 tickets, document cases, and collaborate across teams to improve patient-facing experiences.

The role requires 2+ years in customer success, strong communication, and a drive to learn new software. Base pay is $20.00–$23.00 per hour, with benefits and potential for bonuses or equity.

Qualifikationen

• 2+ years in customer success, account management, or related field in SaaS/tech.
• Strong communication and ability to build rapport with customers.
• Willingness to learn new software and systems.

Aufgaben

• Respond to Tier 1 support tickets via email, phone, and chat.
• Document and resolve cases within SLAs using Salesforce/Freshdesk.
• Collaborate across teams and contribute to knowledge base articles.
• Support CSAT surveys and share insights for continuous improvement.
• Participate in light project management and process updates.

Kenntnisse

Customer success

Communication

Problem solving

Multitasking

Technical aptitude

Ausbildung

High School Diploma or GED

Associate's or Bachelor's degree (preferred)

Tools

Salesforce

Freshdesk

Jobbeschreibung

PracticeTek in San Diego seeks a customer success professional to support a growing SaaS platform used by 40,000+ clinics worldwide. You’ll handle Tier 1 tickets, document cases, and collaborate across teams to improve patient-facing experiences.

The role requires 2+ years in customer success, strong communication, and a drive to learn new software. Base pay is $20.00–$23.00 per hour, with benefits and potential for bonuses or equity.