Tier 2 Customer Support Specialist

PracticeTek; Las Vegas (NV); Hybrid; USD 34,000 - 37,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Paid time off

401(k) with company match

Job summary

PracticeTek is seeking a Customer Support Specialist II in California with 3–4 years of technical support experience and strong SQL skills. You will handle Tier 2 inquiries, diagnose issues, and mentor Tier 1 staff in a hybrid San Marcos/San Diego setting.

This role emphasizes collaboration, problem solving, and a patient, customer‑focused mindset. At PracticeTek, you’ll join a team that values bold ideas, growth, and practical impact on healthcare providers.

Qualifications

• 3–4 years of technical support experience.
• 2–3 years of experience with proprietary or SaaS business software.
• 3–4 years of experience with CRM or ticketing systems.
• 2 years of SQL query writing and troubleshooting.
• Bachelor's degree (preferred)

Responsibilities

• Handle Tier 2 inquiries via ticketing systems and channels.
• Diagnose, reproduce, and resolve issues with product expertise.
• Mentor Tier 1 specialists and coordinate escalations.
• Contribute to knowledge base and cross‑team collaboration.

Skills

Technical support

SaaS software

CRM systems

SQL queries

Windows Server

Analytical thinking

Communication skills

Education

Bachelor's degree

Tools

CRM software

Ticketing software

Microsoft Windows Server

Job description

PracticeTek is seeking a Customer Support Specialist II in California with 3–4 years of technical support experience and strong SQL skills. You will handle Tier 2 inquiries, diagnose issues, and mentor Tier 1 staff in a hybrid San Marcos/San Diego setting.

This role emphasizes collaboration, problem solving, and a patient, customer‑focused mindset. At PracticeTek, you’ll join a team that values bold ideas, growth, and practical impact on healthcare providers.