Customer Support Specialist — Growth & Training

Alphabe Insight Inc; Miami (FL); On-site; USD 34,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Training and development

Job summary

Brixton Corp, a U.S.-based marketing and talent solutions company, is seeking a Call Center Agent to join our Miami team. You will handle inquiries, provide information, and ensure professional interactions that reflect Brixton's service standards.

The ideal candidate communicates well by phone, is organized, and works effectively in a fast-paced environment. Join a supportive team with growth and development opportunities at Brixton Corp.

Qualifications

• Strong verbal communication and interpersonal skills.
• Professional and customer-oriented attitude.
• Ability to communicate clearly and confidently over the phone.
• Good organizational and time-management skills.
• Comfortable working with computers and learning company systems.
• Ability to multitask and manage multiple customer interactions efficiently.
• Strong listening and problem-solving skills.
• Reliable, responsible, and able to work effectively as part of a team.
• Ability to remain professional and composed in different customer situations.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer questions and provide accurate information.
• Assist customers with general inquiries, requests, and service-related concerns.
• Maintain clear and professional communication during every interaction.
• Accurately document customer conversations and relevant information.
• Follow established company procedures and communication guidelines.
• Identify customer needs and provide appropriate solutions or next steps.
• Collaborate with team members and supervisors when additional assistance is required.
• Maintain productivity and service quality in a fast-paced environment.
• Represent Brixton Corp with professionalism and attention to customer satisfaction.

Skills

Verbal communication

Customer focus

Phone communication

Time management

Multitasking

Problem solving

Team player

Job description

Brixton Corp, a U.S.-based marketing and talent solutions company, is seeking a Call Center Agent to join our Miami team. You will handle inquiries, provide information, and ensure professional interactions that reflect Brixton's service standards.

The ideal candidate communicates well by phone, is organized, and works effectively in a fast-paced environment. Join a supportive team with growth and development opportunities at Brixton Corp.