Customer Support Specialist (Fully Remote)

Clair; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

Clair is a fintech startup focused on embedding digital banking and on-demand pay solutions into workforce management apps for hourly workers. We are seeking a customer support professional to be the frontline for users, coordinating with product, tech, and partner teams to ensure a great experience.

You will learn earned wage advance support and become a product expert, delivering exceptional service via phone, text, and email as the company scales in a startup environment.

Qualifications

• 2+ years in customer support, with Tier 2 or tech experience a bonus.
• 1+ year using Zendesk, with strong communication and number skills.

Responsibilities

• Provide exceptional customer service in every interaction, becoming a product expert.
• Learn the ins and outs of earned wage advance support, expanding your fintech knowledge.

Skills

Customer support

Communication

Numercial skills

Tools

Zendesk

Job description

• Act as the front line for Clair's users, answering questions over phone, text, and email.
• Act as an internal detective, coordinating between product, tech, partner teams, and users to ensure great experience.

What You'll Do:

• Provide exceptional customer service in every interaction, becoming a product expert.
• Learn the ins and outs of earned wage advance support, expanding your fintech knowledge.

Qualifications:

• 2+ years in customer support, with Tier 2 or tech experience a bonus.
• 1+ year using Zendesk, with strong communication and number skills.

Who We're Looking For:

• Entrepreneurial attitude, hungry to learn and grow in a startup environment.
• Excited about helping hourly workers and committed to Clair's mission.

Clair is a fintech company that embeds digital banking and on-demand pay solutions into workforce management and payroll apps, enabling workers to access their earnings as soon as they clock out. The company is a small, mission-driven startup focused on serving hourly workers and creating financial freedom for them.