Customer Support Representative

Clair, Inc.; Northern (KY); Hybrid; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Coverage, to

Fully-paid parental leave

Company-sponsored 401k, HSA, and FSA

Unlimited vacation for salaried roles,

Work from home setup allowance

Access to your earnings every day on 0

Job summary

Clair, Inc. is seeking a frontline support specialist to help users from signup through ongoing usage. You’ll be Clair’s internal detective, coordinating with product, tech, and partner teams to ensure an outstanding customer experience.

The role emphasizes empathy, clear communication, and a knack for numbers as users review earnings and pay options. This remote US-based position offers an hourly rate, benefits, and growth with Clair’s fintech mission.

Qualifications

• 2+ years in a customer support role; Tier 2 or tech space experience is a bonus.
• Experience using Zendesk.
• Excellent written and verbal communication to explain complex concepts to customers.
• Aptitude for numbers to help customers with financial questions.
• Desire to understand hourly workers and the financial challenges they face to help Clair succeed.
• Excitement about joining an early fintech startup and learning all things EWA.
• Team player ready to work hard and contribute to a small, ambitious team.

Responsibilities

• Answer questions over phone, text and email, acting as a first line of support to our users, providing exceptional customer service in every interaction
• Become a product expert, understanding deeply everything from Clair's signup process, our wage advance (EWA) and repayment products
• Learn the ins and outs of earned wage advance support, expanding your knowledge of the on-demand pay space
• Work closely with a fantastic group of people invested in Clair's users and Clair's mission

Skills

Customer support

Excellent communication

Numbers & math

Startup mindset

Team player

Tools

Zendesk

Job description

About Clair

If you can send your friends money in seconds, why does it still take your employer two weeks to send your paycheck?

At Clair, we are on a mission to create financial freedom for America's workers by giving them a digital banking platform that allows them to get paid as soon as they clock out of work. But we're not just another digital bank or on-demand pay provider. We meet Americans at their place of work by embedding our products within the scheduling, workforce management, and payroll apps they already use every day.

Learn more about us at getclair.com/about

Are you who we're looking for?

Your time will primarily be spent on the front lines with our users, assisting them with using Clair from the moment they sign up, and through the entire usage of Clair. You'll be an internal Clair detective, mediating between our product teams, tech teams, partner teams, and our Clair users, making sure our users are having an amazing customer experience. An ideal candidate has experience providing customer support in a tech environment and is passionate about Clair's mission, and ready to roll up their sleeves to help our users and improve their lives. We are looking for team members who have an entrepreneurial attitude and are hungry to learn and grow in their careers.

What will you do at Clair?

• Answer questions over phone, text and email, acting as a first line of support to our users, providing exceptional customer service in every interaction

• Become a product expert, understanding deeply everything from Clair's signup process, our wage advance (EWA) and repayment products- for someone that wants a crash course in fintech, this is the role!

• Learn the ins and outs of earned wage advance support, expanding your knowledge of the on-demand pay space

• Work closely with a fantastic group of people invested in Clair's users and Clair's mission

Qualifications

• 2+ years of experience in a customer support role. Tier 2 level support or tech space experience is a bonus!

• 1+ years experience using Zendesk.

• Excellent communication skills (written and verbal) in explaining tough concepts to customers

• An aptitude for numbers and math - our users' toughest questions are usually around their finances, and we love team members who can crunch some numbers.

• A desire to gain a deep understanding of hourly workers and the financial challenges they face, and a commitment to helping Clair succeed in serving them

• An excitement about joining an early startup in the fintech space and about learning all things EWA

• A team player, who is ready to work hard and achieve success with the small but mighty team at Clair

Additional Details

Location: This is a remote position based in the US.

Compensation: The hourly rate for this role is $21.54. The actual base pay within this range depends on many factors, such as education, skills and experience. Base pay is only one part of Clair's competitive total compensation package which includes benefits, perks and equity. The base pay range is subject to change and may be modified in the future.

Apart from getting to work with our incredible team, here are some of the benefits you can expect when you join Clair:

• Medical, Dental, & Vision Coverage, with option to extend to your family

• Fully-paid parental leave

• Company-sponsored 401k, HSA, and FSA

• Unlimited vacation for salaried roles, generous PTO for hourly roles

• Work from home setup allowance

• Access to your earnings every day on Clair

• Company-sponsored short-term and long-term disability insurance

Equal Opportunity Employer Information

Clair is an equal opportunity employer and we value diversity at our company. We actively seek a diverse applicant pool and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

For questions, please email us at [e-mail]