Customer Support Specialist (Fully Remote)

Oddin.gg; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Oddin.gg is seeking a dedicated live trading incident specialist to serve as the primary contact for global B2B clients during live events. You will verify market states using Grafana, Freya, and JSON payloads and coordinate rapid resolutions to settlements and incidents.

The role requires strong communication, quick decision-making, and cross-functional collaboration with Trading, Product, Risk, and Customer Success teams.

Responsibilities

• Act as the dedicated point of contact for global B2B clients during live trading events.
• Investigate live data using Grafana, Freya, and JSON payloads to verify market states and resolve disputes.
• Manage live incident responses and coordinate with Trading, Product, Risk, and Customer Success teams for escalations.

Tools

Grafana

Freya

JSON

Job description

• Act as the dedicated point of contact for global B2B clients during live trading events, delivering clear, evidence-backed updates under time pressure.
• Investigate live data using back-office tools like Grafana, Freya, and JSON payloads to verify market states and resolve settlement disputes.
• Manage live incident responses and coordinate with Trading, Product, Risk, and Customer Success teams for seamless escalations.