Customer Support Specialist for CDS

Disability Services of the Southwest; San Antonio (TX); On-site; USD 33,280 - 37,440; Full time

Job summary

Consumer Directed Services in Texas (CDS) is seeking a Customer Support Specialist to be the welcoming voice for individuals with disabilities and their caregivers. You will triage calls, assist with in-person visits, and handle employment verifications while maintaining accurate member data.

The role requires a high school diploma or GED and 1+ year of call center experience, with Spanish bilingualism highly preferred. A positive, confidential, team-focused attitude is essential.

Qualifications

• High school diploma or GED.
• 1+ year of call center experience (required).
• 1–2 years of experience in a healthcare setting (preferred).
• Bilingual in Spanish (highly preferred).
• Strong interpersonal, problem-solving, and multitasking skills.
• Ability to type 35 WPM with 80% accuracy.
• A positive, team-oriented attitude and a commitment to confidentiality.

Responsibilities

• Answering and triaging inbound calls and emails with professionalism and empathy.
• Providing in-person support to members visiting the office.
• Assisting with employment verifications and general inquiries.
• Maintaining accurate member data and updating demographics.
• Disbursing documents to appropriate departments.
• Supporting multiple departments with a variety of administrative tasks.

Skills

Call center experience

Bilingual Spanish

Interpersonal skills

Problem-solving

Multitasking

Typing 35 WPM

Confidentiality

Education

High school diploma or GED

Job description

Join Our Mission-Driven Team as a Customer Support Specialist

Location: Texas (CDS in Texas) Position: Customer Support Specialist Salary Range: $33,280 – $37,440 annually Company: Consumer Directed Services in Texas (CDS)

About Us

At CDS in Texas, we empower individuals with disabilities to self-direct their care and live more independently. Our team is the heart of our mission—compassionate, dedicated, and committed to supporting the families we serve.

What You’ll Do

As a Customer Support Specialist, you’ll be the welcoming voice and guiding hand for individuals with disabilities and their caregivers. Your responsibilities will include:

• Answering and triaging inbound calls and emails with professionalism and empathy
• Providing in-person support to members visiting the office
• Assisting with employment verifications and general inquiries
• Maintaining accurate member data and updating demographics
• Disbursing documents to appropriate departments
• Supporting multiple departments with a variety of administrative tasks

What You Bring

• High school diploma or GED
• 1+ year of call center experience (required)
• 1–2 years of experience in a healthcare setting (preferred)
• Bilingual in Spanish (highly preferred)
• Strong interpersonal, problem-solving, and multitasking skills
• Ability to type 35 WPM with 80% accuracy
• A positive, team-oriented attitude and a commitment to confidentiality

Why Join CDS in Texas?

• Be part of a mission-driven organization that truly changes lives
• Work with a supportive and compassionate team
• Enjoy a dynamic and engaging work environment
• Make a difference in the lives of individuals and families across Texas

Schedule: Monday – Friday 8am – 5pm