Customer Support Specialist - Flexible Hours & Growth

Domino's Pizza; Lincoln (IL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible hours

Competitive wages

Employee discount on all food items

Advancement opportunities

Paid training

Health, Dental & Vision insurance (60+

Voluntary accident coverage

Critical illness coverage

Flexible Spending Accounts

401(k)

Job summary

MBR Management, a locally owned franchise of Domino's Pizza, seeks a customer service associate to handle inbound calls, provide product information, process orders, and resolve issues. You will maintain records in our CRM and collaborate with team members to ensure multi-channel support while upholding quality and efficiency.

The role requires a high school diploma, 18+ years old, strong communication, basic math, and a willingness to work evenings/weekends in Lincoln, IL.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, preferably in a phone-based role.
• Excellent verbal and written communication skills.
• Proficiency with CRM software.
• Basic math for transactions and inquiries.
• Ability to multitask in a fast-paced environment.
• Flexibility to work evenings and weekends as needed.
• Empathetic approach to customer concerns.
• Must be 18 years of age or older.

Responsibilities

• Answer incoming phone calls professionally and efficiently, addressing customer inquiries, concerns, and requests.
• Provide accurate information about our products, services, and policies.
• Process orders, returns, and exchanges accurately.
• Resolve customer complaints and escalate complex issues when necessary.
• Maintain detailed records of customer interactions in our CRM system.
• Collaborate with team members to ensure seamless customer support across channels.
• Identify common issues to help improve products and services.
• Participate in ongoing training on policies, products, and trends.
• Maintain a clean, organized workspace for a professional environment.

Skills

Verbal communication

Written communication

Multitasking

Attention to detail

Empathy

Problem solving

Positive attitude

Flexibility with shifts

Physical stamina

Customer service experience

Education

High school diploma or equivalent

Tools

CRM software

MS Office

Job description

MBR Management, a locally owned franchise of Domino's Pizza, seeks a customer service associate to handle inbound calls, provide product information, process orders, and resolve issues. You will maintain records in our CRM and collaborate with team members to ensure multi-channel support while upholding quality and efficiency.

The role requires a high school diploma, 18+ years old, strong communication, basic math, and a willingness to work evenings/weekends in Lincoln, IL.