Customer Support Specialist: Fast-Paced Client Care

iSolved HCM; Springfield (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

isolved is a leading HCM technology partner serving millions of employees and thousands of employers. We’re seeking a Customer Support Representative in Springfield, MA to be the front line for client inquiries, delivering high-quality service within a collaborative team.

You’ll handle calls and emails, document interactions, and contribute to a positive, high-performing culture. Entry-level friendly with training through isolved Base Camp; a high school diploma and strong customer-service

Qualifications

• High school diploma or equivalent.
• Excellent written, oral, and communication skills.
• Strong customer service orientation and problem resolution skills.
• Excellent interpersonal skills.
• Successful completion of isolved Base Camp.

Responsibilities

• Maintains a high rate of isolved client retention through superior customer service.
• Responds accurately to a large volume of support calls and emails in a timely manner with a high degree of professionalism.
• Research and resolve inquiries.
• Appropriately escape issues for clients and participants as prescribed by standard operating procedures.
• Accurately document all communications.
• Accurately complete all assigned processing tasks.
• Participate in customer service training related to knowledge and skill enhancements.
• Additional duties as assigned.

Skills

Excellent written communication

Excellent oral communication

Strong customer service orientation

Interpersonal skills

Problem resolution skills

Education

High school diploma or equivalent

Job description

isolved is a leading HCM technology partner serving millions of employees and thousands of employers. We’re seeking a Customer Support Representative in Springfield, MA to be the front line for client inquiries, delivering high-quality service within a collaborative team.

You’ll handle calls and emails, document interactions, and contribute to a positive, high-performing culture. Entry-level friendly with training through isolved Base Camp; a high school diploma and strong customer-service