Customer Support Specialist — Empathy, Resolution & Growth

Paz Financial Consulting; États-Unis; À distance; USD 39 000 - 50 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid time off

401(k) retirement plan

Wellness resources

Professional growth opportunities

Team environment

Résumé du poste

Paz Financial Consulting is seeking a Customer Support Specialist to be the main point of contact for customers, resolving questions, troubleshooting issues, and ensuring a smooth support experience. You will document interactions and collaborate with internal teams to track and resolve concerns.

Responsibilities include handling inquiries via phone and email, diagnosing needs, escalating complex cases, and maintaining accurate records.

Qualifications

• Education: High school diploma or equivalent required; additional education is a plus.
• Experience: 1+ years in customer support or customer-facing roles preferred.
• Tools: Experience with ticketing systems or CRM; proficiency with email and web tools.
• Industry knowledge: Familiarity with standard customer support practices and service standards.
• Communication: Strong written and verbal communication with a customer-focused tone.
• Problem-solving: Ability to troubleshoot, research, and resolve issues efficiently.
• Organization: Attention to detail and ability to manage multiple requests.
• Customer empathy: Ability to work with diverse customers respectfully.
• Reliability: Dependable follow-through in a fast-paced environment.

Responsabilités

• Provide responsive customer support via phone, email, and other channels.
• Diagnose customer needs by asking clear questions and reviewing information.
• Resolve routine inquiries and troubleshoot issues using established procedures.
• Escalate complex cases to the appropriate team while maintaining context.
• Document customer interactions, actions taken, and outcomes in the support system.
• Maintain a high standard of customer service through professional communication.
• Monitor and manage support requests to ensure timely follow-up and resolution.
• Verify information and ensure accuracy in customer records and communications.
• Identify patterns in recurring issues and suggest improvements to workflows.
• Adhere to privacy, compliance, and data-handling best practices.

Connaissances

Customer service

Communication

Problem solving

Organization

Attention to detail

Adaptability

Formation

High school diploma

Outils

Ticketing system

CRM software

Email tools

Description du poste

Paz Financial Consulting is seeking a Customer Support Specialist to be the main point of contact for customers, resolving questions, troubleshooting issues, and ensuring a smooth support experience. You will document interactions and collaborate with internal teams to track and resolve concerns.

Responsibilities include handling inquiries via phone and email, diagnosing needs, escalating complex cases, and maintaining accurate records.